FTI insolvent - son booked with love holidays - offered refund . Jet2 refusing - going in 10 days

[mycatsanutter]

Ah feel so stressed , going to Turkey week on Monday booked with Jet2. Son and his family booked with Love Holidays . They have been offered a refund / alternative hotel following the insolvency of FTI. Jet 2 says nothing to worry about and no refund offered . My son has until tomorrow to decide to stick with original hotel / have a refund / go to the alternative hotel. The whole idea was that we went on holiday together ! How can the hotel booking possibly be ok when one company are offering complete refunds ?!

Presumably Jet 2 didn’t use FTI to book their guests hotels?

if your son takes the refund would it be possible to then rebook with your tour operator?

They are saying he can stay with the original booking but if it goes bust while he is there and the hotel closes he is on their own - they won't help him .

It seems you are getting confused here. It’s not the hotel that is insolvent but the bed bank/tour operator (FTI). When Jet2 and Love Holidays and other such companies book holidays for people, they don’t book the hotel room directly with the hotel. They use a bed bank. Think of it like a wholesaler. There are lots of different bed banks that companies use, and they all book the same hotels. FTI is going into insolvency procedures, not the hotel. People who have booked the same hotel but through different bed banks will be fine.

Well I didn't know about the bed bank system, but that's interesting. Every day's a school day

But on the OPs problem, it sounds like 2 parties are going on holiday to the same place at the same time but have booked with different providers?

If that's right, then I agree with jet2, they have no obligation to refund the OP because she wants to go on holiday with some else who chose to use a rival provider who's now gone bust.

If keeping both bookings but taking a risk on cancellation later isn't an attractive option then it would seem best for the son to cancel and rebook with jet2 if the holiday is still available through them.

If they do this and the jet2 holiday is more expensive and the son paid for any of the holiday by credit card he should be able to claim the extra cost from them under section 75 protection. There will be advice on all this on Moneysavingexpert.com (this is why you do need a credit card for the I don't have a credit card because I've never need one crowd).

An alternative might be for the OP to move her holiday to next year for an admin fee and for everyone to look at something else for this year.

Isn't the problem that if FTI go bust that the hotel might ask him to pay again or leave, because they won't be getting paid for his accommodation - a lot of the time the intermediaries don't pay the hotel until during/after the stay, rather than when the guest has paid them.