Ryanair compo

[Lincslady53]

Arrived at Liverpool for at 3.30 for a 5.40 flight. As we are checking in, a message came through to say flight was delayed by 5 hours, meaning we will get to our apartment at about 4.00 in the morning. According to Citizens advice, for a delay of over 3 hours compo of £350 per flight can be claimed. Has anyone claimed from Ryanair, if so did they pay up easily or did they make you jump through hoops. They have given us a very generous £3.00 voucher for food. A cup of tea costs £3.75 at the airport.

This article from MoneySavingExpert is very good and includes a tool to make the claim if it’s applicable in your case:

https://www.moneysavingexpert.com/travel/flight-delay-compensation/

Different scenario, but we got a refund out of them for something else, but it honestly took weeks of discussion and a lot of effort on my husband's part. I feel like the try and drag it out and wear you down, so you give up on it.

This is going back a few years. We were delayed from Birmingham airport for over 3 hours on our way back from Thomasland. I applied for and got €150 back per person so a total of €450. Was very straightforward and compensation was paid within 10 days. €150 pps is because it was a European flight and over 3 hours I think.

It entirely depends on the reason for the delay. If it's related to weather for example then you're not entitled, it has to be the airlines 'fault' for want of a better word. Getting it if it's payable is usually quite straightforward.

Thanks. I have started the process, so will see where it leads. As far as I know there were no weather issues or strikes yesterday. So hopefully we will be compensated. It won't spoil the holiday, but it has effectively knocked a day off, and we are both wide awake, but knackered now.

The process was really easy for us last year when we were delayed over 3 hours due to a mechanical issue on plane. One or two questions but it was paid in about a week.

Brilliant. It has given us a rough start to the break, but they can treat us to a special meal this week.

If they can get out of it in any way, they will.

DS was delayed 7 hours. Part of the delay was weather related but the main part was because they did not have the equipment to de-ice the plane available. All other airlines from that airport were only delayed 1-3 hours as opposed to Ryanair's 7 hours. They accepted no liability. The worst part was ds was sitting on the plane for 4 hours on the runway before they let them off for a couple of hours.

@OchonAgusOchonOh

Part of the delay was weather related but the main part was because they did not have the equipment to de-ice the plane available. All other airlines from that airport were only delayed 1-3 hours as opposed to Ryanair's 7 hours.

That’s a bit odd, wonder what the story behind it was.

De-icing is usually (though not always) an airport function and if they can de-ice one company’s 737 they can just as easily de-ice another’s 737/narrow body Airbus with the same kit.

You only usually run into differentials like the one you describe if, say, the airport can easily deice narrow bodies but needs a different rig/equipment for bigger aircraft.

good luck.
In my experience also, they tried everything to get out of it. The official flight times are slightly extended as well, so although we left over 3 hours late, we arrived a couple of minutes before the 3 hour deadline, so we got nothing. It didn't matter that we landed after midnight, and after the time that trains were available from Stansted, resulting in very expensive taxis. No compensation for food while waiting, either. I'm not sure what the official reason for our delay was - it was a knock on effect (after about 3-4 days) of the air traffic computer problem last bank holiday, and they were still having a lot of delays. So we might not have been entitled anyway. But i still think it's a bit sneaky to make the flight times longer than it actually takes! And it was a very expensive ending for me to end up basically dumped outside Stansted after midnight, little in the way of signs or directions or anything to the small bit of the airport that was open, and no help for arranging anything onward.

. But i still think it's a bit sneaky to make the flight times longer than it actually takes!

TBF on any given the day your actual flight time is in the lap of the weather gods (due tailwinds/headwinds, possible short cuts or lack thereof on the route and other stuff) and sometimes if you are running ever so slightly late there may be an opportunity to clip a handful of minutes off the plan by flying slightly faster then the norm though there’s not much opportunity to do that on short haul sectors…

Many airports do a keep look out for persistent early arrivals because it has implications for slots, so not sure if/how Ryanair could consistently pad all their timings …might depend on the airports involved.

P.S. I guess you’re aware official industry standard arrival time is the time the aircraft parks at the gate, not the landing time….that’s something Ryanair have been known to be vague about when it suits them

yes, it could be any of those, it's true. But it was a pretty short flight, and I got the feeling that they deliberately tried to get under the 3 hour time - but I was probably unreasonably annoyed after they just left us waiting for 3 hours with little information and abandoned us once there. So I probably am blaming them unfairly for some of that!

Well TBH whilst the Commander/Captain has a responsibility for safe conduct of the flight, and to the Regulator/their licence they also have a responsibility to act in the commercial interests of the company (and that applies at any airline, not just the LoCos)….

Going just over 3 hours would cost the company a hefty sum in comp, so as long as it was safe to do so you’d expect any competent commander to at least consider getting under the 3 hour limit if it looked as if it was safely possible…

Just another addition that your contract does not state the airline has to bring you back to the airport on your ticket in the event of a diversion. It actually only obliges them to bring you back to a UK airport and they aren't obliged to take you to your booked airport.

I mention this simply because most people have no idea and I only know because a colleague is ex cabin crew

Depends what the reason was for the delay, what was the flight number and we can see if there were any issues?
In regards to the poster that mentioned about the flight time being longer than it should be it's gate to gate not take off to landing. Some airports can have a long taxi. For example a flight to Dublin from our local airport is scheduled as 1 hour. Most of the time it's only 35-40 mins but the taxi from the runway to the gate can be 15 mins at Dublin so 1 hour is about right. Flight radar and other sites only take into account flight time.

They have to get you back to the actual arrival airport but it doesn't need to be via plane. It could be a coach, taxi, train etc. I used to be cabin crew.

I had a sneaky peak earlier, looks like the flight in question might have been the FR9862 …

[speculate] Quick Look (via Flightradar) - might be misreading it but might have been an airframe shortage and the one that did the 9862 had to pop to Reus and back first, and then pick up the OP about 5 hours late.[/speculate]

Yes we had no trouble claiming back from Ryanair last summer after a 12 hour delay. Absolutely horrendous wait in the airport with kids but the compo is per person so we did get a hefty chunk of our holiday cost back thankfully.

We had a delay about 18 months ago. We landed exactly 3 hours late so I thought they’d try and wriggle out of it but I received £1693 for the 5 of us about 4 weeks after applying.

As far as I recall, it was something to do with ryanair not being willing to pay for something. Sorry I'm so vague. It was about 5 years ago. I'm still annoyed though as ds was only 16 and flying to France on an exchange visit on his own and I had to try and keep his host family up to date with my appalling schoolgirl French.

Thanks for clarifying; I think she was crew some years ago and they have changed the regs since then I see - she has told quite a few colleagues this so I'll mention it if she brings it up. Sorry for confusion

Quick update. Got back from hol on Wednesday this week. Completed form on Ryanair website for EU260 claim at about 12.00pm. On Thursday afternoon received an email from Ryanair to say £640ish will be in my account within 10 days. The flights cost us £450. The last few days of the hol were booked into a half board hotel. When we arrived we were told our booking was cancelled, and we were transferred to an alternative a few miles away. Not what we wanted, but had no choice. At this hotel we were given an upgraded room, and all inclusive. Not what we wanted, but it was good and we reckon we would have spent about £300 on drinks and lunch, so we have saved a total of just under £1,000. That's a start for our next trip. If you are delayed by any flight, claim.