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Ryanair have changed flights but no email advising of this

7 replies

Plump82 · 08/05/2024 05:46

I have booked 2 different flights with Ryanair. Got an email last weekend saying our flights next March have changed and I could accept, change or get a refund. All good. I happened to log into my account last night and noticed they've also changed our flights in December but I've not received anything advising of this? It works on our favour as we'll have more time there but does mean we'll need to spend nearly £200 in taxis to and from Edinburgh as the flights are 1st thing and last thing at night.
Anyway, my question is. I looked this up online and some people seem to think if there's been no communication of change then that means they might be changed again? Does anyone know how true this is?

OP posts:
FluffyPinkFlamingo · 09/05/2024 11:16

I’ve got a similar problem - noticed flight times for December have changed but hadn’t been notified so I contacted Ryanair via Facebook Messenger and was told that as I haven’t had any notification then I should assume my flight times haven’t changed! This is despite my itinerary showing the amended times and also if I search for the flight on the app or website it shows the amended times!

Sorry that doesn’t really answer your question but it wouldn’t surprise me if times are changed again.

Plump82 · 09/05/2024 12:11

That's so frustrating!! Because with the change of flight it means we could have nearly 4 full days away but if it does go back to original times then it goes to only 2 full days. However just noticed there's an easyjet sale and their times and prices are so much better. Wish I'd just stick with easyjet now!!

OP posts:
samarrange · 09/05/2024 15:37

Do you have Gmail? If someone sends two mails with the same title ("Important update about your flight") you can sometimes miss one of them. Happens to me a lot, eg when I'm in an A-B-A-B convo with someone and it goes A-B-A-B-B.

Otherwise, get in contact with the airline - despite Ryanair's reputation their online support is pretty good. When chatting via Messenger or Twitter you can also send screenshots, so you can say "Look, here's the booking, departure 08:20, and here's the app today, departure 07:30, so clearly it has changed". So much better than a web chat window with no images and the convo evaporates when you close the window.

Plump82 · 09/05/2024 16:33

Just off live chat with an agent and as expected, it's because the flight might go back to the original time. Despite as what @FluffyPinkFlamingo said, the flights being available for purchase at the new time. Agent said if they stay to what they currently are then I'll get an email advising, with the option of cancelling. I asked if I could get a refund now (so I can go with easyjet instead) and she said no. I can only the get a refund once the change has been advised.

OP posts:
FoodieToo · 09/05/2024 16:36

That happened to us last year going to Seville. I was on the RA website and notice one of our flights had been cancelled. They didn't let us know until much nearer the time .

Plump82 · 09/05/2024 17:03

Really wish I could just get a refund and book with Easyjet as our hotel is non refundable.

OP posts:
samarrange · 09/05/2024 18:24

Plump82 · 09/05/2024 17:03

Really wish I could just get a refund and book with Easyjet as our hotel is non refundable.

Well, if the flight does go back to the original time you are fine, and if it doesn't, they have to confirm two weeks in advance, because otherwise EU261 (informally aka UK261 post-Brexit) compensation kicks in. Fingers crossed for you.

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