Airbnb - damage we caused

[CharlotteBog]

My son scratched the glass top stove in our rental. One ring of 4.
I told the host, including a photo.
I've just received a request for £550 to replace the whole top.
Says that's the only fix they can do.
I had 22 hrs to pay.

I've declined it, asking for more time.

We are away in Canada (from the Uk) and not back for another week.

I want to look into our options more; should I ask for quotes, look into how much a repair should be etc. I cannot so this when I only have my phone in a different country.

I've used Airbnb a lot, never had a situation like this.

I've cried about it this morning; I want to put it out of my mind so we can enjoy our last week.

I am accepting responsibility, and am not disputing I need to pay for repair, but this seems ALOT and I don't want to just pay it.

Any advice?

The scratch was caused by my adult son being over zealous with his cooking, not being reckless - just not experienced with these stove tops.

Just refuse to pay. They'll give up eventually.

What led you to this?

Same as me

quite clearly the model number first few digits is YKSE

Only two seem to begin like that

They only have a few induction hobs to pick from.

It's not an induction hob. The host did correct me on that.

I used the model number from your image?

@Scalessayeek
How on earth can you read it? Would you be willing to curate the image to show how you got that number?

Do I need to go to the optician?

It does feel a bit like trying to read the bottom row on the optician's chart if your eyesight isn't perfect...

My eyesight is poor to be fair.

Anyway, thanks to those who have managed to identify the darn appliance.
Unfortunately it seems AirBnB are not at all interested in me challenging (or even asking) about how they come to accept what the host asks for.

Some extracts from my last email from the Claims Support Ambassador.

"While I appreciate your curiosity and enthusiasm, I wanted to let you know that unfortunately, we are not allowed to ask the Host for specific information."

Enthusiasm is not the word I would use for needing to send multiple emails in order to receive a response, only to see the response doesn't answer the question. I asked for this information on the 4th Sept. It has taken them until the 14th to say "Nah".

I have asked for a breakdown in how they've come to their claim - no response.

"...our policy is in place to ensure the privacy and comfort of our Hosts. We understand that you may have some questions or concerns, but please rest assured that we are always here to assist you and provide any necessary information within our means."

It seems that providing clear photos or details of the appliance is not within their means and breaches the privacy and comfort of the host.

"As much as I would like to provide you with the details you need, it is beyond my control at the moment."

At the moment? So they might be able to provide it later?

"Thank you for your understanding and cooperation."

I don't understand and I have no choice but to cooperate.

I think I will have no choice. To be clear, I have never said I would not pay for the damage, my dispute has been with the amount they are asking for and the lack of clarity and communication in how they have decided to uphold the host's claim.

My son is newly graduated and looking for work.

I am still waiting for their decision following my appeal which should have been made 3-4 days from the 8th Sept. I've heard nothing.

Yes, I am beginning to accept this. It's another world. I can't imagine having a high use kitchen appliance in a rental property that cost about £500 to repair cosmetic damage. That's her prerogative though and of course I accepted it when we took on the rental.

I had no idea these glass tops were so expensive. I'd be afraid to have one myself!

OP has already said she didn’t think of this until it was too late

...still waiting for the outcome of my appeal, currently on day 10 of what should have been 3-4 days.

I don't know why this thread is attracting so many dodgy posters. I think it might be the same person; maybe a banned poster because IIRC their posts weren't offensive.

The holiday ended nearly a month ago now, and it's 6 weeks since we left this AirBnB.

I'm awaiting the outcome of my appeal (which in case you haven't read all my posts) isn't about me not paying for the damage, but querying the price and lack of communication. The only way was to appeal i.e. days just kept ticking by w/o them communicating with me and they would have just taken the money if I didn't click the 'appeal' button.