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Holidays

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Do you still use a travel agent?

8 replies

Bobsledgirl · 23/07/2023 08:15

I find choosing and booking holidays stressful. There’s a small independent travel agency in my village. Was thinking of asking them to find a break for us. What’s the catch? Is it more expensive this way?

OP posts:
dogsweetdog · 23/07/2023 08:23

Not always. I generally sort my own holidays but agents can get access to better deals so it's worth comparing.

For a two centre USA trip a couple of years ago I used an independent agent after spending ages looking at flight combinations and they got me a far better deal than I could find online.

KnightonShiningArmour · 23/07/2023 08:27

I have used an independent travel agent for my trips in the past 20 years. It’s never cost me more than booking direct (often the same) and has meant I’ve had the protection of ‘bonded’ trips.

I use someone working under the co-op travel ‘personal travel agent’ banner. Our last trip was a package holiday with Jet2 and they saved us £150 on the price I could get with discount codes I had been sent by Jet2.com

Kazzyhoward · 23/07/2023 08:30

The main benefit is the ATOL/ABTA protection of what becomes a "package" holiday if the travel agent puts it all together, rather than you "buying" things separately such as separate flights, direct hotel bookings, direct taxi/hire car bookings, etc., and they also tend to check you have adequate travel insurance (different needs for different types of holiday).

We've tried a few times to compare doing it ourselves against a travel agent putting it together and prices usually come out similar, usually the travel agent costs more overall, but not by too much really.

Having said that, we've not actually booked via a travel agent for over 25 years! Even before the internet took off, we'd moved over to DIY via phone bookings. As I say, we've tried since, particularly for "problematic" holidays such as a cruise that needed a very long taxi transfer and flights to/from different airports, but the travel agent couldn't put anything together better than we could ourselves (in fact re the cruise, their suggested itinery was a lot less convenient).

Going back further, we used a variety of "High Street" chains and independents. The chains were mostly awful with young disinterested staff who barely knew what they were doing, just looking at the computer screen and trotting out what was available - no "tailoring" at all. Once we were handed tickets to the wrong country (same name of town's airport but completely different country and airport code) - thank goodness we noticed it as soon as they handed over the air tickets, and we made them change it all at their cost - it involved A LOT of changes, i.e. dates etc as there were no flights to the correct airport to match our hotel bookings, so they had to change the hotel dates too, and the hire car, etc etc.

The independents were a lot better every time - they seemed to have staff who were more knowledgeable and weren't as dependant upon what they could see on the screen - far more competent and confident to make tailored itineries and book directly for each aspect rather than the "chain store" mentality of just telling you what packages were "on the shelf". We used to use independent "specialists" for golf and skiing holidays back in the day which worked well when there was no internet to do it ourselves.

hopeishere · 23/07/2023 09:25

I went to an agent when I was looking to book a cruise. I was there for AGES and they then phoned me constantly for a few weeks to see if I wanted to book. Really put me off.

We booked direct in the end over the phone and they were really helpful.

Bobsledgirl · 24/07/2023 15:44

Thanks all

OP posts:
grayhairdontcare · 24/07/2023 15:45

For a package holiday. I just use the jet2 app

Hoppinggreen · 24/07/2023 15:46

I generally sort myself out with flights and accommodation but I do use a local agent if I want to go long haul or do something a bit more unusual.
She is brilliant and does all the hard work and I still only pay the brochure prices

Lilacshade · 24/07/2023 15:46

If it was something niche I would. A package holiday I just browse Jet2.

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