Latest BA flight can be cancelled?

[onlyconnect]

One of our party's passport hasn't arrived for a holiday in 2 weeks' time. Our fingers are crossed but if it doesn't come we'll need to cancel her flight. Does anyone know the latest point we can do this and get a voucher for it? I've looked on their website and can't find anything about this.

Looks like up to day of departure.
From the FAQs:

"Yes. You cancel the scheduled journey on the same day of departure with British Airways. The airline recognizes that an emergency might arise at any time. In order to provide comfort and assistance to passengers, the airline offers a cancellation process until the hour of departure. However, you will be charged British Airways cancellation charges according to your price category and itinerary."

Obviously it will depend on the type of ticket as to whether you are entitled to a refund/vouchers etc. Afaik, only superflex will allow for a refund. Not sure they are offering vouchers anymore. I think you may need to ring them. Good luck!

www.britishairways.com/en-gb/information/incident/coronavirus/vouchers-refunds#cancel

When can a booking be exchanged to receive the voucher?

Flight only bookings can be exchanged up to the close of check-in. Date changes and voucher exchanges requested for flight + hotel and flight + car package bookings must be made a minimum of three weeks before departure if travelling after 1 January 2021. Less than three weeks' notice will be accepted if new UK government rules are introduced within this time that prevent your trip or require you to quarantine in a designated hotel on your return.

If it's flight only (and not a package with hotel or car rental) you can do it up to an hour before the flight is due to depart.

It all depends on when the booking was made. The rules at that time apply. Have a look on the website at the cancel my booking / Covid / vouchers sections and see what they say for your specific ticket, have at hand the date you booked it on.

BritInUs1 I can't see the info I need in that page! Perhaps I'm missing something.

Thanks all. That answers my question. We have a flexible ticket and it's just a flight so that's good news.

That's only for packages. Flight only is one rule for all.

It must have changed recently because it definitely wasn't last time I flew with BA at the end of March.

I had to change a flight in March and the website said that all BA flights could be changed/cancelled without penalties until September 30, 2022. So I THINK she can cancel anytime and receive an e-voucher. Why doesn’t she email BA’s Customer Service? They respond fairly quickly.

No, it hasn’t changed, I work in the industry

I'm a very frequent 'user of the industry' and what I meant, in simpler terms, is that BA have been continuously extending their date by which you can cancel a flight booking for free. Every couple of months it gets extended again - and the rest of terms (such as date of booking etc) have also changed on a couple of occasions. At one point they were dividing bookings into 2 groups - those made before XX/XX/XXXX travelling before XYZ and those made after .... and so on. That's what I meant, although reading that back it's very unlikely the OP is still holding on to one of those now pre-historic 2019/early 2020s tickets.

I do know what you mean as there was a 2 group thing IIRC for those who booked pre Feb 2020 but that was changed around August 2020 so all flight bookings are now treated the same.

It’s possibly confusing things as the OP just wanted to know the latest time to request a voucher for a holiday in two weeks. That date is definitely covered by book with confidence and they just need to apply before the flight closes i.e. up to an hour before.

No need to email either as suggested by a PP either, BA customer service pre travel don’t work on email, it’s calls only.

@CeeceeBloomingdale hmm, I emailed someone somewhere about my e-voucher and got a response, no idea who it was!🤣

Other departments may answer if it reaches them in error but they can easily reply but it's not promoted as service they provide. It very much depends where it ends up. Often it's just a reply saying please call in. Emails are almost exclusively for after travel queries or specialist services.