Has anyone managed to get through to British Airways of late?

[user1499609760]

I have a booking with BA that I’m looking to upgrade for medical reasons (more legroom needed). Travelling at the start of April.

I cannot upgrade through Manage My Booking, it tells me to ring their call centre. When I ring, there’s an automated message saying they’re very busy, can’t put me through right now, and the line disconnects! I’ve tried the online chat but they’re not authorised to make changes like that.

What do I do?! Is there a ‘good’ time to call, like just as they open? Harass them on Twitter? I don’t think I’ve ever had so much difficulty in contacting a company that I proactively want/need to give more money to!

When I've called them recently, I've had more luck getting through at weekends. Although 'luck' has usually involved a 50 minute wait on hold.

Online chat won't be able to help because an actual payment is involved.

Can you cancel for a FTV then use the voucher towards new, upgraded flights? Both of these elements should be do-ablw online.

[email protected]

^ the CEO, he probably won't see it but somebody higher than customer services will/

Unfortunately you just need to keep trying, changes like that can't be handled over email / social media because of needing to pass DPA and then taking payment.

BUT it's worth @ing them on social media and saying you want to upgrade and pay more money, can someone call you.

The line cuts off automatically when the wait times are over an hour.

Is it flight only or a holiday (flight and hotel or flight and car)?

The line cuts off automatically when the wait times are over an hour.

I was told by BA Customer Services that it's actually some mobile providers that cut off people after an hour rather than BA. It didn't happen to me and I was waiting an hour the first time I rang.

I’ve not been able to speak to anyone at BA for weeks. I’ve called a few times because I want to set up a household account and the instructions online to add your kids don’t work…it’s like there is a key step or two missing. When I call I get an automated message telling me to do it online and then cutting off :( I’ve missed out on avios points for a bunch of flights because I can’t link to the kids.

@HundredMilesAnHour sorry, I wasn't clear - if the call wait times are over an hour, the system won't put you in the queue, that's when you get the "too busy" message and the call cuts off.

There disabilities team is excellent, contact them through the website and I bet they can help - will be 2-3 days for a reply ime.

*their

If you’re an executive club member try that specific line. I only got through today by choosing “something else” (option 3) twice on the phone line … but they are answering.

@HundredMilesAnHour I will try at the weekend. The online chat told me to call right at 8am when they open…

@HettieHelvetica I see what you mean - but would I pay a lot more overall doing that? Sorry, this is the first time I’ve tried upgrading. Ideally I only want to upgrade one leg of the flight, the longest one.

@WhatsitWiggle it’s flight only but it’s a bit complicated: it’s multi-city and involves another operator for one leg.

@ZingyLemon I’ve been in touch with them about booking special assistance & was v surprised when they actually replied! I wonder if I just replied to that email would they help, or should I submit a new request…

@HaggisBurger I’ve only just joined the Executive Club - more out of desperation in case it helped! But since I’ve zero points etc so far I don’t think I can access the number, as I’m not yet at ‘Bronze’ level…

@user1499609760 do try the option 3 option 3 thing tho. Might work regardless.

Press the "new booking" option...you'll be straight through to a person who can either help you or transfer you to the right team

New bookings doesn’t work 😢

They want you to make new bookings online

Yes, I got through really quickly a few weeks ago (just before their meltdown) by selecting option 3 at all times.

Used no 03444930787

Yes @user1499609760 reply to the previous email - I did that recently, a month or more after my initial query had been answered.

Twitter DM - takes ages to get a reply but have always had great service (eventually). If they need to take a payment they get someone to call you

[quote drawingpad][email protected]

^ the CEO, he probably won't see it but somebody higher than customer services will/ [/quote]
They won't I wrote a blinder of a letter, factual and funny and I ended up with a CS with no sense of humour.

Sorry I've started a whole new one these didn't see this thread!
I must say I don't think I'll book with them again it's really stressful