Has anyone got any experience? We’ve just had the return leg of a flight cancelled, meaning that the whole return journey has had to be cancelled. We were due to fly next week, so incredibly short notice in my opinion. Company won’t give reason for cancellation, although I see online that you can’t book that flight any more so I suspect they are in the process of pulling the route.
I eventually managed to get through to an operator who was not particularly pleasant or helpful, who explained that my options were refund or re-book, however they couldn’t put us on different flight (so rebooking then is not an option). Normally I’d chalk it down to experience but given that they’ve been so uncompassionate about how disappointing this is (it’s a long planned family trip) I’d like to try for compensation. Any tips on how to improve our chance of getting this? I figure it will at least help us find out why they cancelled it (as they would have to declare this if/when declining our claim).
Also, the flight was previously booked for Dec and flights were cancelled on us then too, however when we moved them to Feb we were charged more? Should they have honoured the original price of the cancelled flight, or is it expected that you may have to pay more when the dates change due to the airline cancellation?
Thanks for any advice you might have.