We splashed out on a 5 star all inclusive holiday in July to a green list country when restrictions were removed. Paid a lot of money for it - nearly £3500 for two adults. Have made a complaint with the tour operator as these were the issues we had:-
Hotel totally full and not enough sunbeds by pool, had to pay for sunbeds on the beach every day defeating the object of paying for all inclusive
Only a third of restaurants and bars advertised were open
Hotel severely understaffed so there was a long wait for anything in any of the restaurants and bars which were open
The one a-la-carte restaurant we managed to get into, we had to walk out after 2.5 hours without dessert as the service was so slow
Main buffet restaurant for dinner had food hygeine issues with raw meat - I won't go into details but suffice to say we couldn't eat there and had to eat out most nights
The tour operator called yesterday and offered me £250 since my complaint was only in relation to the accommodation and the flights were ok. I have rejected this - when you pay for an all inclusive holiday if your accommodation isn't up to scratch you're pretty much screwed. I know adjustments should be made for a pandemic etc etc however I didn't pay an adjusted price.
How much of a refund would you expect for this scenario?