EVA seemed excellent so hopeful it will come back soon. FCO have just updated their travel advice though and so I wonder if our insurance will pay out anything - in Malaysia we are banned from entry and 14 days quarantine but FCO says fine to go there.
Thankfully most of it is resolved now. Was your flight to Thailand? That's were ours was, that was refunded in full by EVA, hotels insurance requires me to approach first and would only refund with FCO ban in place - FCO has just taken it off Thailand and Malaysia though still 14 day quarantine there.
Hotels had quite a battle with some - 1 refundable initially refused to refund booked direct, I tried Paypal they refused to help, went on their Facebook and then they offered a refund but got some abuse from their friends but I can't work whilst schools off so no income coming in. It came through 2 months later. The pay on arrival ones obviously fine and they were lovely. First hotel initially said no, closer to date with proof of travel ban from FCO refunded after 1 month via Booking.com - that's in Thailand. Second hotel in Thailand would only offer change of date up to a year, which means insurance will refuse though they would refuse now anyway I suspect - not sure if we will be able to use it (£270). I had one on Avios points I could cancel and get points back for £35, that was fine. Another on Avios was pay £90 to get £50 of points back but only points, 1 night, cheapish hotel, so fine to lose that. We are waiting for one owned by Air Asia, Tune Hotel, really aprupt messages won't move date, won't refund, no show we keep your money x 5 or so. Booking.com tried got same. Tried their Twitter, said DM, its blocked. Tried Facebook and in theory they are refunding in 2 months. Its again only one night (£124), Booking.com records now say ) charge, whether we will see money
Trying a chargeback but may fail as not in breach of T&Cs. Chargebacks take 45 days so worth applying now if you have any that applies to. Then transfers refunded in full straight away, airport parking refunded, cattery moved dates for UK, rabbittery no charge. So just AirAsia having issues with though out of £1130 we have £536 in 2 year credit with them we may be able to use if they don't go bankrupt, our insurance has no internal flights clause except within 48 hours in small print, last flight (£240) might be claimable but with FCO removing ban not sure and £60 excess. Annoying as I had AirAsia insurance and UK bought insurance by InsureandGo but so many get out clauses.
Good luck getting yours back.