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Eva air

8 replies

theinvisablewoman · 03/07/2020 14:19

We booked flights in another era pre COVID to Bangkok with Eva air via a travel agent called travel trolley.
Due to fly in august the flights for August are marked as N/A but when I contacted travel trolley they said the flights are still going.
To be honest I'm hoping the flights are cancelled but what does this N\a indicate?
Should I contact Eva air directly?

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KoalasandRabbit · 03/07/2020 17:56

I have flights booked direct with eva air in August to Thailand - 31st May they disappeared to buy. 1 June checked website and offering full refunds for our dates, applied - need to apply for each flight and each seat booking seperate per person but full refund back in 5 days. Was 30 mins of form filling but otherwise very impressed. Went direct. Air Asia on the other hand nightmare to deal with and refusing refunds or date changes for half flights, 2 year credit for other half but apparently they make it very hard to use. Would say your flight will be cancelled, they will refund, but its geting it from your travel agent.

theinvisablewoman · 03/07/2020 18:29

Thankyou for your reply
Yes I called Eva air they said they are rescheduling and will know more in 2 weeks time.
I'm hoping if they cancel my holiday insurance will pick up the internal flights hotel etc
Good to hear you have got something sorted out.

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KoalasandRabbit · 03/07/2020 21:03

EVA seemed excellent so hopeful it will come back soon. FCO have just updated their travel advice though and so I wonder if our insurance will pay out anything - in Malaysia we are banned from entry and 14 days quarantine but FCO says fine to go there. Hmm Thankfully most of it is resolved now. Was your flight to Thailand? That's were ours was, that was refunded in full by EVA, hotels insurance requires me to approach first and would only refund with FCO ban in place - FCO has just taken it off Thailand and Malaysia though still 14 day quarantine there.

Hotels had quite a battle with some - 1 refundable initially refused to refund booked direct, I tried Paypal they refused to help, went on their Facebook and then they offered a refund but got some abuse from their friends but I can't work whilst schools off so no income coming in. It came through 2 months later. The pay on arrival ones obviously fine and they were lovely. First hotel initially said no, closer to date with proof of travel ban from FCO refunded after 1 month via Booking.com - that's in Thailand. Second hotel in Thailand would only offer change of date up to a year, which means insurance will refuse though they would refuse now anyway I suspect - not sure if we will be able to use it (£270). I had one on Avios points I could cancel and get points back for £35, that was fine. Another on Avios was pay £90 to get £50 of points back but only points, 1 night, cheapish hotel, so fine to lose that. We are waiting for one owned by Air Asia, Tune Hotel, really aprupt messages won't move date, won't refund, no show we keep your money x 5 or so. Booking.com tried got same. Tried their Twitter, said DM, its blocked. Tried Facebook and in theory they are refunding in 2 months. Its again only one night (£124), Booking.com records now say ) charge, whether we will see money Hmm Trying a chargeback but may fail as not in breach of T&Cs. Chargebacks take 45 days so worth applying now if you have any that applies to. Then transfers refunded in full straight away, airport parking refunded, cattery moved dates for UK, rabbittery no charge. So just AirAsia having issues with though out of £1130 we have £536 in 2 year credit with them we may be able to use if they don't go bankrupt, our insurance has no internal flights clause except within 48 hours in small print, last flight (£240) might be claimable but with FCO removing ban not sure and £60 excess. Annoying as I had AirAsia insurance and UK bought insurance by InsureandGo but so many get out clauses.

Good luck getting yours back.

theinvisablewoman · 03/07/2020 21:42

Gosh sounds like hell.
I imagined it all hinged on eva air cancelling
Are you in the UK or Malaysia?
We have the Eva airs x5 people
Internal flights grim Bangkok to ko samoi
A resort booked there non refundable
It comes to around 7k
Even if we could go we don’t think it would be the trip we imagined
What dates had you booked with Eva air?
I wonder if I should be hassling the travel x as gent

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KoalasandRabbit · 03/07/2020 22:04

I'm in UK and booked everything direct rather than a package. EVAAir dates I think were 11th to 25th August London to Bangkok and back. It you booked as a package hopefully will all go together and they refund you, EVA are refunding all flights then cancelled or not in full so EVA part should be fine. Are you in the UK? If its a package it should be ATOL protected. I would have thought if its a UK package you would be OK though I'm not 100% sure without a travel ban whether they can just shift you to another flight. Atm I think its 14 day quarantine there at a government facility, sounds great Grin - surely a travel company would have to at least offer a date change and hopefully a refund. We didn't want to go anyway due to covid and internal flights can refuse you with a temp, masks, quarantine etc but we only had 4 days in Thailand and rest in Malaysia where entry is banned for international tourists. I looked on their website and looks like they are just dealing with June atm but they are refunding those. I follow Richard Barrow on Twitter for Thailand news and Bangkok Post is good for updates. I'm waiting to see what our insurance posts on their website next few days, will they pay out for quarantine only or other country banning entry - we can only claim £180 anyway so not end of the world but seems wrong insurance pays out nothing when you have losses. Good luck with it. I will be very careful what I book in future.

EasterIssland · 03/07/2020 22:13

I’ve been reading about Thailand and to me it seems likely they won’t open to tourism TIL sept / Oct. Few friends had tickets to go today actually with Emirates and they got cancelled.

Also found this

www.bangkokpost.com/travel/1941032/thailand-in-no-hurry-to-reboot-airline-travel

theinvisablewoman · 04/07/2020 08:37

Thankyou that's very interesting it doesn't look like there will be international flights for a while.
I'll just have to hold on until we get official notification and take it from there.
Thankyou both you've been really helpful

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EasterIssland · 04/07/2020 09:03

Yeah it’s a shame. I’m meant to go to Japan in November with British and hoping the holidays go ahead. If not I’m considering Thailand (phi phi and ao nang as I’ve already been to samui ) so I keep and eye on what’s going on

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