Flight cancelled but airline not responsible?

[choirmumoftwo]

We booked a flight from Tallinn to Newcastle on Air Baltic website. Tallinn to Amsterdam on Air Baltic then Amsterdam to Newcastle on KLM. The KLM leg was cancelled and rebooked for the following day without our permission. Now neither airline will deal with our refund request, both denying responsibility.
My feeling is that our contract is with Air Baltic but they won't engage with us at all.
Any suggestions much appreciated!

You could try a chargeback by your bank or if paid by credit card and over £100 per person per flight can try credit card company as well. I think cancelled flights going to / from a European airport they are supposed to refund.

We've got flights outside Europe in Asia and there its totally up to the airline. 3 we've been given 2 year credit notes on, 3 we have nothing as yet and chargeback would fail unless they cancel which they haven't yet but we are banned from entering country.

Travel insurance may cover if FCO travel ban is in place at time of travel and your insurance covers the flights - ours doesn't cover internal flights unless with in 36 hours so only 1 of the 3 remaining less an excess of £60. At least all flights were cheap. Would have thought contract is with who you booked with. Our flights out and back with EVA, EVA were excellent and refunded whole amount in 5 days 2.5 months - 3 months ahead of travel.

We booked a flight from Tallinn to Newcastle on Air Baltic website. Tallinn to Amsterdam on Air Baltic then Amsterdam to Newcastle on KLM. The KLM leg was cancelled and rebooked for the following day without our permission. Now neither airline will deal with our refund request, both denying responsibility.

Just to be clear am I right in thinking this wasn't down to complete cancellation of the flights, what happened was the first sector operated as planned and the second one was re-planned with a 24 hour delay? Did anybody offer compensation /accommodation in Amsterdam to cover the delay?

Whatever the reason I think, and I stand to be corrected, that if you bought this as a two sector trip on a single "connected" booking (single passenger reference number, "PNR", for both sectors) then the airline that took the booking is responsible...but thats' an IMHO.

If for whatever reason the two sectors are on separate PNR's and are not connected then it might not be so straightforward.

Thanks notimagain. The flight in question should be this coming Saturday but the whole journey was switched to Sunday. We haven't travelled anyway so won't get stuck anywhere.
It's the second part of the journey on KLM that was cancelled then the whole journey rebooked. Air Baltic say KLM need to refund as it was their flight that was cancelled but KLM say we booked and paid through Air Baltic so our contract is with them, which makes sense to us.
We can try chargeback and also have insurance cover but really think the airline could and should sort this out.
Interestingly, we had the exact same problem with the outward journey but that was booked through KLM and we've had no problem sorting the refund.

KLM say we booked and paid through Air Baltic so our contract is with them, which makes sense to us.

That's also how I have always understood it works but sadly that's the limit of my knowledge and I'm not sure how you progress. Hopefully somebody with a bit f legal knowledge will come along with " what next" - good luck getting it sorted out.