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Holidays

Jet2holidays taken our money without authorisation

10 replies

Marrvelous · 13/04/2020 09:52

We booked a holiday to Croatia last year with jet 2 holidays leaving 21 June . We only paid deposit and balance was due yesterday. We emailed on sat night to say we no longer wished to take the holiday and we would forfeit the deposit. 4 hours later they automatically debited our CC £8500 for remaining balance. I am furious, can they do this without authorisation?

OP posts:
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HairyPotter · 13/04/2020 09:55

Are you sure you didn’t tick the box to say it would be taken automatically from the original card on the due date?

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Tinyhumansurvivalist · 13/04/2020 09:57

Given its a bank holiday weekend the last working day was Thursday, therefore Saturday was past the date they could have done anything so yes yabu

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helpfulperson · 13/04/2020 13:37

I would also check the T&C's carefully. If you cancel the holiday you may owe them more than just the deposit. Especially if it was one of their low deposit holidays.

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AnnieJ1985 · 13/04/2020 13:41

If it was set up to be charged to your account on Sunday AM and you emailed on Saturday night, who is going to pick up that email?

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CanICelebrate · 13/04/2020 13:44

I’d ring them. I was in a similar position and rang them last week to officially cancel it so I lost the deposit, got back the £3000 I’d already paid and also my final payment won’t be taken. The difference is I gave them a weeks notice whereas it’s unlikely anyone saw your email in time. I got through on the phone fairly quickly to jet2.

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CanICelebrate · 13/04/2020 13:45

You can cancel with only losing the deposit up to the final payment date @helpfulperson but I think op only told them a couple of hours before the final date to cancel!!

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clolo · 13/04/2020 13:50

This reply has been deleted

Message withdrawn at poster's request.

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lubeybooby · 13/04/2020 14:05

Yabvu and lacking in thought there. Of course they aren't going to be able to do anything from a Saturday night email

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Undies1990 · 13/04/2020 14:21

You left it too late to contact them. Sending an email on Saturday in the middle of the Easter holidays, the day before payment was due was just plain idiotic. I work for a bank and have no doubt that your T&C's covered an agreement that the final payment would be taken yesterday.

Connect the company next week for a refund.

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Stellamboscha · 13/04/2020 16:29

You don't necessarily only lose the deposit if you do not cancel in time. What are the Ts and Cs you signed up to?

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