Jet2holidays taken our money without authorisation

[Marrvelous]

We booked a holiday to Croatia last year with jet 2 holidays leaving 21 June . We only paid deposit and balance was due yesterday. We emailed on sat night to say we no longer wished to take the holiday and we would forfeit the deposit. 4 hours later they automatically debited our CC £8500 for remaining balance. I am furious, can they do this without authorisation?

Are you sure you didn’t tick the box to say it would be taken automatically from the original card on the due date?

Given its a bank holiday weekend the last working day was Thursday, therefore Saturday was past the date they could have done anything so yes yabu

I would also check the T&C's carefully. If you cancel the holiday you may owe them more than just the deposit. Especially if it was one of their low deposit holidays.

If it was set up to be charged to your account on Sunday AM and you emailed on Saturday night, who is going to pick up that email?

I’d ring them. I was in a similar position and rang them last week to officially cancel it so I lost the deposit, got back the £3000 I’d already paid and also my final payment won’t be taken. The difference is I gave them a weeks notice whereas it’s unlikely anyone saw your email in time. I got through on the phone fairly quickly to jet2.

You can cancel with only losing the deposit up to the final payment date @helpfulperson but I think op only told them a couple of hours before the final date to cancel!!

Yabvu and lacking in thought there. Of course they aren't going to be able to do anything from a Saturday night email

You left it too late to contact them. Sending an email on Saturday in the middle of the Easter holidays, the day before payment was due was just plain idiotic. I work for a bank and have no doubt that your T&C's covered an agreement that the final payment would be taken yesterday.

Connect the company next week for a refund.

You don't necessarily only lose the deposit if you do not cancel in time. What are the Ts and Cs you signed up to?