Help/Advice Needed - Thomas Cook Collapse

[MaryBerriesNiece]

Hi,

I’m hoping someone can advise me.

We had a holiday booked through Thomas Cook for next year which we’ll get refunded. My problem is we’d booked flights to and from Gatwick (where our TC holiday was departing from) as well as a hotel room for the night before our flight. We’d booked the flights and hotel room separately. I’ve been in touch with the airline and they’re refusing to refund as is the hotel accommodation.

Is there any way I can claim these costs back?

Any help would be appreciated.

Can you claim on your travel insurance?

Contact your travel insurance company.

Unfortunately I thought we were covered through our bank travel insurance, it turns out we’re not.

Have you thought of finding another holiday that would utilise the flights & hotel ?

You might be able to claim the tax back on your flights. That's all.
I'd try and find another flight on those original dates so you can utilise flights/hotel

DH has set annual leave and I can’t find another destination we would like to go to with the dates we’d chosen.

It looks like we will lose the money. £650 down the drain. I’m so annoyed at myself for booking the flights and accommodation early!

Gosh, how does travel insurance not cover something like this?

Are there no other hotels you could book at the resort you wanted to go to? Stick with the flights etc that you have and just find alternative accommodation.

There must be somewhere you could go from Gatwick.

Where was the original holiday?

What are the dates?

(I am assuming that you currently have uncancellable flights from home to Gatwick and night at Gatwick hotel, and that onward flights to original destination and original destination hotel were TC and no longer available.)

You won’t get consequential losses covered unless you have travel insurance that specifically covers it.

If there’s nothing suitable from Gatwick on those dates, have you looked at Heathrow?

I mean you won’t get them refunded.

You can example fly to Amsterdam or Spain, then get another flight somewhere else

Major airport & you can't find anywhere to go ???

Try a 2 or 3 destination holiday ?

City break in London?

If you paid by credit card you can claim from them as a consequencial loss.

Where do you live that you need £650 of flights and hotel to get to Gatwick to go on holiday?

@BarbaraofSeville if you live somewhere like Guernsey or Jersey you'd likely pay £200 per adult just to get to Gatwick, and stay over the night before in case of delays (they're frequent).

OP, if you have fixed AL and can't cancel the flights and hotel at Gatwick, I really would look at another option for your holiday. So many places to fly to from Gatwick.

Don't discount other London airports. Just because you are flying to and staying at Gatwick, you could still find a reasonable holiday departing from any of the other airports. Not ideal but better than nothing. Otherwise you take the hit because you didn't get adequate insurance cover.

I can't believe you can't find another holiday on those dates that flies out of Gatwick - it's the second biggest airport in the U.K. and even has budget airlines that fly out of it.

Where were you going? I can't believe there are no other holidays that are acceptable departing from gatwick at all that day?

Did you pay by credit card, was it over £100? If so you can claim back all losses from the credit provider using s75 of the consumer credit act. If you paid by debit, ask your bank if they will do a chargeback.