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Holidays

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Who pays for name change on flight booking?

9 replies

Lanny81 · 27/07/2019 10:33

My DD is off to Majorca in Sept with her friend and their family.
She has taken someone elses place.
Hotel was booked seperate to flights (Ryanair)
Family paid in full fot everything at time of booking.
The girl who was meant to be going pulled out unexpectedly after a pathetic fall out with the friend (really long story!) so the family had to fill her space quickly as they would have lost money. Hence my DD taking her place.
The family have demanded that this girls parents pay the £115 name change fee on the flight for messing them about, which the originally agreed to honour but they are now ignoring calls and the family are refusing to let us pay as they say it isnt our fault.
Word has got back that they are now refusing to pay and say we should pay it instead. But the family said absolutely no way are we paying it but I have said I will if we have to.
Really don't want to get caught up in middle of this feud though.

OP posts:
GeorgieTheGorgeousGoat · 27/07/2019 10:39

Split it between all three families? £40ish each is what I would do/offer.

Aragog · 27/07/2019 10:40

Idea;lay it should be the girl who has pulled out, as it is their fault for the need to name change.

However when it happened to us, although said family did say they'd pay - it was their choosing not ours nor dd's fault - they never actually did. We just covered the cost and one of dd's other, more reliable friends came. Wasn't quite as much as that in the end for us but it was just easier than chasing. I'd have never asked the family of child 2. They offered but we said no.

Finfintytint · 27/07/2019 10:43

The person who dropped out should pay but there is a danger the arguments will continue and it may be too late to change name if it goes on for weeks.

Pipandmum · 27/07/2019 10:44

The other family should pay but there’s a risk your daughter will lose out if somebody doesn’t pay! So if I were you I’d tell the hosts that you’d like to pay as otherwise she won’t be able to go.
Frankly the airline is charging a ridiculous amount for a few computer keystrokes.

Lanny81 · 27/07/2019 11:06

Thanks guys.
Just to make my other post clearer, this girl has not paid a penny towards this holiday...it was paid for in full by the hosts with the agreement that they would pay them back in installments but she pulled out before they paid a penny.
We are now paying them back in installments.

OP posts:
LIZS · 28/07/2019 08:55

Original girl should pay for her booked flight, your dd any charges for taking over ticket and accommodation she will use. It may be cheaper to cancel original flight and rebook.

Lanny81 · 28/07/2019 09:00

Hi!
The holiday was paid for in full by the family at the time of booking (hotel and flights)
The agreement was the original girls family would pay them back in installments before they go. But she pulled out due to a fallout without paying a penny back.
So now my DD has taken her place so we are paying 550 for holiday (inc flights) and because the original family agreed to pay the name changes but are ignoring calls, it looks likely that weve to pay for those too which could be an extra 230

OP posts:
LIZS · 28/07/2019 09:16

Have you looked at rebooking flights, then let family sort out who pays cancellation costs between them and original family.

HuggedTheRedwoods · 28/07/2019 12:37

The original girl might have had good reason to pull out so I'm not sure if it falls to her family or holiday family but I wouldn't expect you to pay the name change fee in addition to the full holiday cost (I wouldnt expect to pay the full holiday cost tbh - I'd have thought the holiday family would have offered it cheaper at least to the last minute stand-in). As suggested up thread, check the price of new flights and book directly yourself if possible then you can stay out of the name change charge argument. Can the organising family look at claiming for the original girl dropping out on their travel insurance?

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