I had booked a 10 night stay in a hotel in November 2019 with Destination2. I paid a £150 deposit in December 2018 with an Amex, which I no longer have. In March I realised that I would have to change dates due to a family wedding. I tried calling their after sales team numerous times and also emailed with no response. Eventually I got a reply to ask what dates I wanted to change to, despite my original email clearly stating this. I lost all confidence in them as an agent and advised that I wished to cancel my reservation. They immediately replied(despite all other emails taken several weeks to get a response) to advise that I would be charged 70% of cost (£2200).
I feel that this is ludicrous with nearly 6 months to go until travel. I also am unsure as to how they would charge me when the card I paid a deposit with is no longer valid.