I think this is the correct forum to put this in?
I am on holiday in Mallorca at the moment - last Wednesday evening I slipped around the pool (private villa, extended family holiday, so 13 of us here) and hurt my ankle. There are 2 paramedics in our group, who got me into a chair, assessed me and confirmed it needed an x-ray to rule out a fracture (I couldn’t move my ankle at all, let alone weight bear - instant swelling on both sides of the joint and instant bruising).
We contact my travel insurance company, who were as much use as a chocolate tea pot, and they suggested I go in a taxi to the local clinic - when it was pointed out I couldn’t get into a taxi, as well as needing an x-ray, they conceded I should go to the hospital by ambulance, but only the public one that would treat me under my EHIC card (they wouldn’t pay for treatment).
To cut an even longer story short, I eventually got to the hospital and it isn’t broken, but the ligaments and tendons are strained. It’s very heavily strapped at the moment, I’m having to use crutches as I can’t weight bear, and I’m basically sitting with my leg up constantly.
The insurance company asked for ‘copies of my medical reports’, of which there was just a discharge summary from the hospital (I only speak a little Spanish, but google translate and some common sense helped to translate it all).
They contacted me today to say their ‘medical personnel’ have determined I am fine to proceed with my planned flight on Saturday and they have issued a ‘fit to fly’ note for me. They haven’t seen me to assess me, it’s all based on the discharge summary!
I have to see the doctor on Thursday to have it reassessed and see what I need in terms of bandaging/support and help with the journey home. I was told to get a fit to fly note then and contact them, but they seem to have made up their mind already?
I think I will be fit to fly, but might need extra leg room depending on the bandaging and how much movement I have - they have categorically stated I don’t need extra leg room and just need wheelchair assistance at the airport, which they have told me to arrange with my airline! I already have, but they are literally doing nothing for me.
They even said that, if I have a cast, remember to ask for it to be split for expansion - there’s no appreciation on the situation at all! They have said to call again on Thursday with any furher ‘medical reports’, but I am paranoid they are going to expect me to travel home in immense pain because they won’t pay out for anything!
Can they issue a fit to fly note without seeming me, since I have a doctors appointment on Thursday?
If you got to the end, you deserve a medal and thank you! 