Does centre parcs cancellation insurance cover sickness bugs?

[Lucinda15]

Due to go to centre parcs tomorrow, DS has just come down with a sickness bug we took out the cancellation insurance with CP and are weighing up our options. Their phone lines have now closed for the night and I’m staring at the ceiling thinking up various scenarios and wondered if the lovely mumsnetters could help!

Has anyone used the CP cancellation insurance before when not going on holiday due to falling ill? Does anyone know If we can reschedule the holiday withoit paying much extra? Does it cover sickness bugs (we can’t see in the policy information that it doesn’t but we wonder still)? We understand he could be better within 24 hours or sooner even, but we have a 9 month old and don’t want to risk her or us coming down with it while we are there. Or him still being infectious and passing it on to other holiday makers.

Any ideas/experiences welcome.

Thank you.

I looked into this last week - we had booked centreparcs for the weekend but I had a sick bug and was worried my dcs would get it in time for the weekend.
Unfortunately their cancellation policy required a medical or death (!) certificate. But I don't see the harm in calling and trying to rearrange the date?
In our case I felt better after the 24 hours and miraculously didn't pass it to dcs so we went. Fingers crossed for you all. Why do sickness bugs always happen around holidays?!

but a sick bug can be covered by a medical certificate, you just have to pay for it.

We used their insurance for chickenpox cancellation. We had to get a doctors note (they emailed me the form and I spoke to the dr on the phone to avoid contaminating the waiting room). Drs note was £30 and insurance excess was £75 so lost £105.
When I spoke to the CP call centre the Friday before we were due to go, I was given the impression we could have rearranged the trip. However because we didn't decide til the Monday morning that we couldn't go, it was too late and we just had to do the insurance claim instead.

Ok thanks everyone that’s really helpful to know. I could see we needed a medical certificate which I figure we could get. I just wasn’t sure about the rescheduling part... or if the insurance covers sickness bugs. I guess it’s too late to reschedule based on your experience ohwifey as we are due to arrive tomorrow.

He is still pretty unwell unfortunately. I’m hoping we don’t catch it but I’m not sure I want to take the risk of going down with it there. I think I will have some more time tonight to mull it over.... doubt there will be much sleep this eve!

Do you have regular travel insurance? Could you not use that? We have an annual policy that we've used for all sorts of things and it might cover that.