I used to book all of my holidays with them knowing that I could talk direct with the owner's was great.
Now they take a booking fee of up to 15% that you pay for.. that's a massive £200 on top of your two week holiday.
Both Owners and customers are sick of it... they block your email and phone number so that you may only book through their website, only after you have paid do you get to see the owners details and visa versa.
They will not allow you to pay the owners direct as used to be the case with me... and so i will never use OD / HomeAway etc again.
Please check out the reviews on here. Trust Pilot.
uk.trustpilot.com/review/www.ownersdirect.co.uk