booked a flight for my grandmother to fly from London to BKK. I requested wheelchair assistance and indicated that wheelchair assistance was required to the gate only.
I then received an email which clearly stated my reservation was confirmed, although my ticket was not yet issued. Nowhere on that email did it say why the ticket hadn't been issued as yet. I assumed that the tickets would be issued at a later date closer to the time of the flight. I had exactly the same message on my other booking for the same flight where I had no special requirement and that flight reservation is still current.
I received a separate email asking me to confirm the wheelchair requirements "at your earliest convenience". Nowhere on that email did it state that my booking could not be completed, or would be cancelled, if I did not call by a certain deadline. I therefore assumed that this was follow up information and that it had nothing to do with the status of my booking. I also saw that a hold had been put over the relevant sum in my bank account. I heard nothing further from Opodo after that date.
On 30 August I was looking at making another booking through opodo when I noticed that my 9 August booking had been cancelled. I immediately called Opodo's helpline and was informed that my booking had not progressed because I hadn't confirmed the wheelchair requirement and that the price had increased by £120. I spent 1 hour 45 minutes on the line to various of Opodo's representatives with no joy.
If Opodo had made it clear that my booking was contingent on the wheelchair information, or even contacted me to say that my booking had been cancelled, I would have had the opportunity to rebook at an earlier date.
Never again. They've lost a previously satisfied customer