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Advice needed - Soft play centres

98 replies

normal · 21/01/2007 10:40

Sorry to be a bit cheeky but OH and myself are thinking about setting up a soft play / indoor adventure play centre as we don't think our local ones are much good.
I just thought I'd try to use (and abuse) the collected wisdom on here to tell us what you like in existing places, what you hate, and what you wish there was. Examples of places are also welcome if possible!
Simple really!
Our DD in coming up to 1 year now and so we've started taking her out and just found our local ones depressing and thought we could do better. Saying that, neither of us has any experience so all advice is welcome too!
We'd be truely grateful for all your help and advice.

Thanks!

OP posts:
SpaceCadet · 23/01/2007 20:51

i have visited the worst soft play centre ever today!
my ds went to a party there and the place seems to be run by apathetic 16 year olds with as much get up and go as a dead slug.
the "chef" was a 16 year old with no proper protectice cothing and hair haging down, a child peed on the slide and when i told them, they all squealed..ewww, im not cleaning that up..the whole place was minging.

normal · 24/01/2007 08:27

Lovely! Do you fancy naming and shaming or telling us where in the world it is?

I think actually finding young motivated people will be one of our greatest problems. We plan to pay well in order to try and attract the best talent but having been a store manager for one high st chain, I can only keep my fingers crossed.

OP posts:
Fillyjonk · 24/01/2007 08:53

nikkie

you're kidding?

I'll fecking take my own glass if not

Fillyjonk · 24/01/2007 08:53

though thinking on it, museum of childhood tried to charge me once

then i kicked up a fuss and they didn't

Fillyjonk · 24/01/2007 08:54

OMG and WINDOWS

WINDOWS

WINDOWS

WINDOWS

makes such a difference

and ffs, some healthy food. Even baked beans on wholemeal bread. Not shite fried in hydrogenated shite.

Fillyjonk · 24/01/2007 08:56

oh do you know of cafe junior?

they are a cardiff institution

google and you will see

they are...pricey for the money IMO. But always always quite full

oh and NO TIME LIMIT. That pisses me off, esp if you are meeting someone.

Skribble · 24/01/2007 09:07

If you are offering a decent wage you could recruit your play area supervisors from colleges that run childcare courses. Newly qualified nursery nurses (or whatever they call them now), would be keen, have first aid qualification etc. Childcare students would also be good for summer holidays and weekend staff.

Cappuccino · 24/01/2007 09:20

good disabled access

shosha · 24/01/2007 09:28

Message withdrawn

aderyn · 24/01/2007 09:35

Clean!

Good coffee and homemade type cakes/snacks

Healthyish food

A gated entrance where the child has to pass all the parent seating so they cannot slip out unnoticed. i.e. I prefer all the seating to be at the front of the play area and the entrance to the venue behind the parents' seating area.

A separate enclosed play area for toddlers/ under 3s.

Plenty of highchairs

Some squidgy sofa seating

Low sinks and low toilets

Lockers (not that I have ever seen one that has lockers!)

noogles · 24/01/2007 09:38

Agree with most things said here,definitely good food esp for the kids. We once ordered fish fingers for ds at our local one and it had grease dripping out - not v appetising at all!!

Also myself and a few other mums that go like to be able to go in with kids sometimes too,luckily we can at our local one as long as its in non peak times (before 3pm weekdays).
And Parking!!! our local one only has 25 spaces and you can never get in there!!!

melrose · 24/01/2007 09:47

Only one access/ exit door, with a high up catch that cannot be opened by toddlers, so you know there is no way of them leaving the premises! (one near me has several doors and is a nightmare)

Clean!

"toddler only" times of day so that 2/3 year olds can explore withoiut being mown down (one near us does this and it is great)

Equipment that Mum and Dad can crawl through to rescue young ones.

A layout that means you can always see your little one and not lose track of them (great one near us but it is 3 storeys and in onre top corner you cannot see the kids)

Decent food. Why do all these places sell sausage and chips and not much else? More emphasis on snacks than meals: fruit, cereal bars, dried fruit, fruit juice and nice tea and coffee for Mums and Dads!

melrose · 24/01/2007 09:51

Disagree about staffing though, think you will find that if you provide supervisors you, as the employer, are taking on a lot more responsibility legally than if you have a "all children must be supervised by parents and are your responsibility" type set up. Obviously you would alays be liable for injury that occured as a result of your equipment etc. but if you employ staff to supervise you could alos be found guilty of a child being injured due to your neglect/ lack of attention etc. Think you'll find this is why most places are unsupervised!

Skribble · 24/01/2007 22:17

You don't asume all responsibility just because you have staff keeping an eye, any establishment of this kind has a responsibility to ensure it is being used properly.

You can still state that parents are responsible for there child and that you are not providing a child care facility. Your staff will be supervising the use of the equipment and areas.

makes a big big difference to have staff that will stop older kids using the wrong areas, encourage safe play and stop food being taken in, employ only waitresses and you can not expect them to keep on top of that.

nutmegella · 24/01/2007 22:18

Also - search all in North West on www.eatandplay.co.uk - lots of ideas

normal · 26/01/2007 08:34

Thanks again for all your thoughts and advice!
The next step is trying to make a plan on how to achieve it and it looks very daunting!

OP posts:
Skribble · 26/01/2007 13:32

Did you see the programme on TV, woman setting up soft play, she got the whole structure delivered from Canada or US and it cost a fortune, she ran a youth club at night, where she had to employ security to try to stop them running wild. Was in a giant hanger type building where joy riders abandoned their cars.

She had a bit of a shaky start when it was overrun some days, very crowded and not enough staff to cope , then other sunny days it was deserted. I wonder how she got on.

normal · 26/01/2007 16:57

I heard about it. It was 'Risking it All- The Flying Fortress'. I've tried to find a copy of the programme and have contacted Channel 4 and the production company. Neither has bothered to contact us despite repeated requests. I don't suppose anyone has a copy of the programme do they?

OP posts:
Skribble · 26/01/2007 20:47

Thats the one sorry I don't have a copy, start a wanted thread with that in the tilte you never know, lots of interesting stuff and lots of how not to do it .

nutmegella · 30/01/2007 15:44

I know they have been repeating the series on Sky so keep your eyes peeled though

normal · 31/01/2007 16:02

Have they? On which channel? Any ideas on which day?

So many questions!

OP posts:
calil · 20/10/2007 20:36

normal, did you manage to set up your soft play centre or are you still working on it?

miljee · 20/10/2007 21:37

Pray for rain! A woman who lives across from my mother has done very nicely out of owing a soft play land but they got a bit close to the line financially when we had a couple of good summers!

The obvious: Clean!
Ban Fruit Shoots
Loo doors that kids can open and check the WCs OFTEN (socked feet and other kids' wee- not nice)
Keep the ambient music ambient. Parents who just want to sit, chat and chill don't want a hysterical local radio DJ shrieking in their ears.

nappyaddict · 10/01/2008 23:40

most places are free for under 1s but i think it should be free for under 2's. i really begrudge paying the same amount as older children who can use the whole centre when my little boy can only use the baby area and even then he can only really sit in the ball pit and with those shape things. ours is free for under 1s, 1-4s are £1.50 and over 4s are £2.95. ours does have a thing though where you pay full price for the first child and each additional child is only £2. another good thing is recognised groups and childminders get a discount and the prices don't increase in school holidays or weekends. you can get a yearly pass for £50 and there is also a loyalty card where after 10 visits you get a free one.

every morning and afternoon up until 3:30 is parent and toddler group which £2.50 and you get 2 rounds of toast, a hot drink, squash and biscuits or toast for the children and every afternoon where the adult gets a hot drink and a cake and the children get squash and biscuits. also every afternoon they have a different activity on which includes free play after. after 3pm you also have the option of paying £3.50 and you get tea and squash included.

mondays is dancing
tuesdays is pottery and painting
wednesdays is music group
thursdays is baby signing
fridays is story and rhyme time

unlimited play is best unless it is really busy then i think a 2 hour limit would be good. partys are a good idea too. our local one does laser parties where they go around in the dark trying to shoot one another.

ours has a bouncy castle and an indoor sports area. every saturday they do a soccor group for 1-5 year olds in there. they hire out their sports area to local 5 a side teams and tennis and basket ball clubs too.

oh and also ours has a pool table and air hockey which the older kids love and it has some of those rides where you put 50p for the younger children. it also has one of those mini grabber things where you can try and get a prize.

instead of horrible plasticky seats ours has big sofas to sit on and they serve gorgeous (and healthy) food like wraps, paninis and baguette amongst other things. magazines and newspapers a good idea along with some kids mags and books.

another thing that i hate is all these places have horrible flickering lights. would it kill them to put a few windows in so we could get some natural light?

it also has beauty rooms which are a great hit with the mums. they offer a creche service so you can go off and get pampered or go and do your shopping whilst your kids go and play.

someone told me about one in australia with a little train than ran around it. that would be fab!!

staff who don't just spend the entire time chatting and ignoring the children would be nice. ones that get involved and help them and play with them would be fab.

a bit of music is fine obviously but not blaring!!

i love it cos there is no height restriction so i can go up too!!

agree an outdoor area with ride ons, a paddling pool a sand pit etc and air con would make me more likely to go in the summer.

in cardiff there's a place called cafe junior which is a play area with lots of wooden toys. They have a brio train set, a wooden noahs ark, dolls, cars, castles, kitchens, dogs, rocking horses, animals, push alongs, bricks, slides, play houses, books, prams, costumes and much more. i wish our play centre had a little area with stuff like this cos sometimes by little boy is too tired to go climbing and sliding and just wants a quiet play with trains and cars.

i agree 3 areas (0-2, 3-7, 8+ or something like that) would be good but i would make it so younger children can go in the older area at their parent's own risk but older children can't go in the younger areas. my friend has a 2 year old who gets bored in the toddler section but is too little for the older kids bit so something in between would be good.

nappyaddict · 10/01/2008 23:41

oh also have a tv where companies can pay to show their adverts.