We booked our first holiday with Thomson this year, as now we are parents, we thought a package holiday would meet our needs better than trying to do it all ourselves. We booked a hotel in Menorca in January and upgraded our accommodation as we will be spending every evening in the room, while our daughter sleeps.
However, today, under a week before we are due to fly, we have received an email to say that due to over booking rooms we've been DOWNGRADED. That's right, a holiday we booked in January. No explanation. No compensation.
I phoned Thomson (and held for 30 minutes to get through to someone) who were really unhelpful and explained that when they give the bookings to the hotel a week before the holidays, 'this sometimes happens'. So basically, even when you think you've booked a holiday with Thomson, and during all the confirmation emails they send you, you actually don't book anything until ONE WEEK BEFORE YOU GO.
We'll never book another holiday with Thomson (or First Direct its sister company) and wanted to warn other parents of this too.