Hi everyone. I would really appreciate some advice.
We were coming back from holiday recently and were travelling in the very front row of a two tier bus. There was a small shelf at the front at the windscreen and my daughter balanced her new Huddle tablet on this shelf. Unfortunately it got knocked by a friend and fell into a gap infront of the shelf where the hot air from the heater comes out to clear the window. The gap was between the windscreen and the shelf and was about an inch wide.
Although we tried everything we couldnt get her Huddle out and were told by the company that they'd do it at the garage and return it. We left it at that because we were having a pretty difficult journey as it was. There were many tears it has to be said. This was about a month ago.
The company is now saying they cant return it as it requires putting the bus out of action for too long to take it apart. They're suggesting we claim on our insurance.
I'm a bit annoyed with this because a) it feels there was a design fault in the bus. There was allsorts of stuff in the gap it fell down so it is their fault. b) we would have kicked up more of a fuss at the time if they'd said they couldnt get it out and c) it feels it should be on their insurance anyway if a claim has to be made.
I'm need to write back to the company shortly so would v much appreciate any advice and examples where anyone else might have had a similar problem.
Thanks!!