This is an interesting thread. We dithered about HPB for years - it had been on our radar for ages, but like some folk on here we were apprehensive about the upfront investment. OH and I have always considered ourselves 'free spirits' and enjoyed independent holidays.
But we took the plunge at the end of last year and put a modest sum in HPB, with a view to finding out if it would meet our expectations. The children have left home now, so we have some additional flexibility to travel.
Surprisingly, in six months we've managed to stay at 8 different properties on short breaks - 7 in the UK and one in Spain - all at short notice, without using any points. We've booked a trip to La Gomera in the autumn using points. The website is good and you can check availability at any time, see what is available points-free and book online. Alternatively, you can speak to somebody on the phone at the reservation centre in Newmarket.
Hugely impressed so far and wonder why we waited so long - the kids would have loved it when they were younger. The standard of accommodation is high, likewise the facilities and the staff. Housekeeping has been excellent, and you can say whether you like duvets or sheets and blankets on the beds. Whilst we feel we now know exactly what to expect in terms of quality; the locations we've been to have been fascinating - a mixture of historic and newer places. The sites all have facilities for children, and the bigger ones appear to be especially well equipped from what we've seen to date.
On the whole it appears senior management within HPB plough a lot of money back into upgrading and refurbishing the accommodation, without visibly skimping on anything. The financial side of things is a tad complex, but with a 30 years+ track record and still growing, they must be doing something right. And because 'Bondholders' have a financial stake, they tend to treat the properties with a lot of respect.
How much you choose to spend on a holiday is a bit like 'how long is a piece of string'. HPB is not particularly cheap, but in my opinion it is good value for money.
No regrets and looking forward to taking the family with us soon.