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London buses: BUGGY POLICY

4 replies

bakedpotato · 25/04/2006 09:47

I was on a bus recently when a woman with 3 kids, one in a pushchair, was refused entry because my buggy was in the buggy bay (there was loads of room in it). I remonstrated with the driver I was under the impression that extra buggies could be admitted at the discretion of the driver but he said the rules had been changed. After this email from TfL this morning, I now know he was simply being an arse. I'm going to print this out and keep this in my wallet for next time.

'Thank you for your recent e-mail about buggies on buses.

You'll be pleased to learn that it is not our policy to allow just one unfolded pushchair on our buses. London buses is committed to ensuring our buses are as accessible to as many people as possible. And we're proud to have the first and only, bus network of its size in the world to be made accessible through the universal use of low-floor vehicles.

As you rightly point out, up until the end of last year, the decision to allow buggies on board was largely left to the driver's discretion. Unfortunately, this was causing problems and confusion for both drivers and passengers. In addition, some operating companies were adding their own guidelines.

So to help clarify matters for drivers and passengers, we introduced new Conditions of Carriage relating to carrying wheelchairs and pushchairs at the beginning of this year. Essentially, wheelchair users have priority to use the designated area as they cannot travel elsewhere on a bus. If there is no wheelchair on board, then passengers with pushchairs can use the space.

There is no limit to the number of unfolded buggies that can be carried, as long as they fit into the designated space. Only if the designated space is already full will subsequent passengers with pushchairs will need to fold their pushchair. The Conditions of Carriage can be viewed on our website at

These conditions apply on all routes. If you come across drivers not adhering to them, please report the incident to us, giving as many specific details as possible (eg. time, date, location, route number, and if possible the vehicle registration and a description of the driver). We can then pass the details on to the relevant bus operator, and insist they take appropriate action.

Thanks again for taking the time to bring your concerns to our attention. If I can be of any further help, please let me know.

Kind regards
Gavin Clark
Customer Services'

OP posts:

albosmum · 07/07/2006 20:36

i just traveled on a empty bus last week and was told to fold my buggy down even through their was loads of space - all the other passengers protested on my behalf. Driver said the policy was one unfolded buggy per bus - i phoned london buses and they told me he was right


Elf1981 · 07/07/2006 20:39

Sounds as if the new London buses policy is the same as Nottingham - buggies can stay up provinding there is enough room for them / there are no wheelchair users, then they need to be folded and a first come first served policy suits.


lanismum · 07/07/2006 21:38

im in central london, and sometimes the drivers will make me fold the buggy when theres only 1 already on, and sometimes iv been on the bus with my buggy, and the driver has let another 3 on, its annoying, i wish they would all stick to 1 rule!


Spatz · 07/07/2006 21:43

Thanks for that, bakedpotato - I may print it out, too. I often travel with a friend and we both want to take buggies and mine is certainly too full of crap to fold

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