hi all,
I am desperate!!!
Passports sent via PO Check and Send on the 2nd July.
Called the IPS 0300 number over 60 times today - got through a dozen times.
Cant escalate - can't get transferred to Durham.
Cant talk to anyone.
I am crying and feeling sick as it will ruined the holidays for my twin girls, my son, my husband and my mum.
Can someone help or know someone from the Durham office help us!? We prepare to drive up from Bristol tomorrow to pick them up if need be :(
Help!!!