Weirdly theres nothing particularly outstanding about it in the way of technical tricks etc, its just has a pure old fashioned real Christmassy feel to it, staff were all great & obviously love what they do, which shows in how the kids interact with them :)
DD was 6 when we took her & she fell for it hook line & sinker & really thought she'd just met the REAL Santa & he knew all about her :)( you fill a form in with your DCs likes & what they are good at etc) - which was brilliant as after a bad experience at the crapland place that was all over the news, she was having nightmares about Xmas & thought Santa was cruel to animals & would hurt our Cats :( - Santa was extra brilliant with DD as I'd let them know about this & he even told her about the Goblins who were trying to steal Xmas
You go in through a big Yurt, think you are hanging around keeping warm & then an "Elf" pops up & signals you to quietly follow him through a secret door in the back of the tent - this takes you down an "underground tunnel" lit with fairy lights, with tree roots & the odd woodland (stuffed) animal - he explains this is the secret elf pathways & that it will take you to Lapland, its all done as if some big secret & that your DCs are the special chosen ones who get to go :)
then its Mother Xmas & helping make cakes & story telling, & then onto helping the Elves make toys - they get to hammer bits of Rocking horse together along with more tales
Its all very well done, very old style & to DCs VERY believable - then its wander around, see the Reindeer, pop into a Yurt & have a traditionally dressed Laplander tell you traditional Lapland tales, see very believable & very lovely Santa - good quality soft toy Husky & story book with DC in it - Photo shoot for lovely quality photo, which you buy afterwards - though IMHO for the price they could have included a free photo, thats probably my only complaint
You can ice skate with the Elves - which DD LOVED & they were fantastic with her, they really made an effort to take all the DCs around the rink at least once, - I'd happily go back myself & I hate Xmas :)