Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Holidays

Use our Travel forum for recommendations on everything from day trips to the best family-friendly holiday destinations.

Ryanair - has this happened to anyone else?

4 replies

GrumpyOldHorsewoman · 12/03/2012 12:07

Booked flights for MIL - chose them on Ryanair website, rang MIL (while looking at screen) read flight details out to her to check the times/dates were OK, she said they were, so continued with booking.
When MIL went to check in online, her outbound flight was a completely different time, 8am instead of 4.35pm. I couldn't understand it and thought perhaps they'd cancelled the other flight, but no - I could change to the 4.35 for 109 euros (entire return flight only cost 51 euros all inc to start with!).
I am a bit dubious because a. It's Ryanair and they are the devil and b. I have booked hundreds of flights with them and would swear in court that I didn't book the 8am 'accidentally' - I am anally thorough where that's concerned. Also, every single time I have received an itinerary email from Ryanair, it won't open as 'the file may have been corrupted'. This has happened with every flight I've ever booked with them and regardless of which computer I've been using when I get the email (home, work or parents house), so it's impossible to check the booking details.
Just wondered if anyone else has had this kind of thing, esp with the delightful Ryanair.

OP posts:
dreamingofsun · 12/03/2012 12:58

never had the problem, but i thought if you purchase something online you had a few days or a week to change your mind. i'd look at the small print and act quickly. We have used them 3 times now and they've either been on time or early - as long as you read all the instructions. might be worth speaking with trading standards who i've always found very helpful

avaj · 12/03/2012 19:54

Ryanair are awful in my experience, and they messed up when my parents used them too.
We had flights booked for Easter from Glasgow to Faro, all paid for etc...Then a couple of weeks ago we got an email from them to say that they have changed their flights and the ones we had booked and paid for no longer exist. They said we could fly on a different day - bloody useless, as we obviously had accomodation booked!
Why oh why didn't I listen to my mother's words of warning?!

dreamingofsun · 12/03/2012 19:59

avaj - thompson did that to us. they then offered me a crappy day which i declined. we ended up going on the sat for a really cheap price instead. i think this happens regularly with lots of different airlines from what the villa owner said

Amateurish · 13/03/2012 12:45

No, I've never had that problem with Ryanair. Nor with opening their emails. Just checked my last email from them (I use Gmail) and no problems opening at all. Sorry.

Unfortunately, there is no cooling off period on flights booked online. They are excluded from the Distance Selling regs.

New posts on this thread. Refresh page