My sister and I and our 5 children visited the design studio at the factory shop in Stoke. A very rude member of stuff snapped at the kids to "pipe down" as they were having a meeting in this area. When I complained on email they replied that we had been inadequately supervising the kids. The content of their response was also very rude. I am disgusted as we spent over £40 there. If they were concerned why didn't they ask us politely to be quiet (not that the kids were being loud) or to leave? I would never recommend this as a family friendly environment or buy anything from this brand again.