Yes, they were, sophable, re documentary (I didn't see it but heard about it) and yes they are (re P&O/dirty tricks a la BA - though not just them, the whole Dover-Calais cartel I believe).
Marina travelled with them last year I think and was v pleased. Someone else booked with them last year and was miffed that changing her dates was more expensive than implied, but that is the way they work, so do be sure your dates are firm.