I would like to my family's recent Easyjet experience with our 4 year old daughter
Flight delayed by 3 hours with no information (No surprise there)
Boarded the plane.
After further delays my four year old daughter decided she needed to use the toilet. (no surprise there either)
The plane door was a swing door, not the type you push in the middle.
My daughter trapped her ring finger in the toilet door as I attempted to close it. This resulted in a crushed finger and a severe cut with copious bleeding.
The attendants response was to place ice on the cut and dip it into a glass of iced water.
I asked if I needed to get off the flight and received no guidance. The reply was, "Its up to you!"
My wife dressed the wound and we decided to continue to London.
The female attendant asked if we wanted an ambulance on arrival. We said yes.
The captain radioed onward.
She returned with a paper message reply from London asking for my daughters name, age, allergies, medication etc.
I supplied this information which I assumed was forwarded.
My daughter had calmed and the bleeding stopped. The attendant asked if we still needed an ambulance and mentioned something about possible diversion of the flight if this was still the case.
As things had calmed I said that a doctor or paramedic would suffice at the gate upon arrival as my child (A 4 year old girl) still had a bad wound.
We landed, we had to wait for all the passengers to disembark. No attempt was made to accommodate us getting off the plane first.
Before disembarking, a male pilot, possibly the captain came to speak to us, when I mentioned the medical staff that was awaiting us he remained mute (I now know why)
We disembarked, put on the bus for an epic journey to the gate where no-one was waiting.
We continued through the terminal and were fast tracked through by passport control.
My wife continued into the terminal where a first aider assisted.
We visited the Easyjet help desk where after a call to operations it was revealed that a call had gone out from the jet to London that no assistance was required. How on earth was this decision made!(This conversation was recorded)
We were then told by the desk that they were getting a paramedic to see us, it was then revealed there are no paramedics onsite and they were sending another first aider.
To summarise, my child was injured on an easyjet flight, the first aid on the flight consisted of ice cubes, we were promised medical assistance on arrival and then a decision was made on that flight to cancel this assistance without our knowledge or agreement. We found ourselves wandering through Gatwick with an injured 4 year old girl.