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Higher education

Talk to other parents whose children are preparing for university on our Higher Education forum.

Mitigation Circumstances Late Mitigation Help

45 replies

dshashni · 10/09/2024 22:10

I had a submission on the 1st of August, however, I suffered an acute schizophrenic episode on the 30th of July which significantly affected my cognitive abilities and caused psychotic symptoms. Further, the antipsychotics prescribed to me had severe side effects as well. Despite the difficulties, I managed to submit the assignment, however, I was a minute late. The University has failed me in that module as it is standard policy to mark zero in referred modules. I now wish to make an appeal for retrospective mitigation claiming that I wasn't in a position to submit a mitigation application at the time. Moreover, I suffered additional schizophrenic episodes throughout august. My doctor can corroborate this.

One other thing I would like to mention is that although I was diagnosed with schizophrenia a year and a half ago, my symptoms were mild and never interfered with my daily life and academic responsibilities. This episode was sudden and was something I had never experienced before. the severity of the cognitive disfunction and psychotic symptoms were completely new to me.

What chances do I have of successfully appealing? I am requesting them to remove the cap on my late submission.

Furthermore, could the university reject my application on the basis that they would have expected me to disclose my condition at the start of my masters degree even though my condition wasn't severe then and had not caused any significant difficulty at that point?

OP posts:
dshashni · 12/09/2024 02:00

I have another really important question that's causing me anxiety. I am appealing the results on the ground of retrospective mitigation. I am specifically asking for removal of cap on my late submission. My assignment was marked 0 due to being submitted one minute late as it was a referred assignment and it is standard University policy to mark 0 for late submission of referred assignment.

I read somewhere that if an appeal is successful then, as a general rule, the board gives the appellant an opportunity for resit rather than remove the cap for late submission and give retrospective extension. Is this true?

There are other important factors that might distinguish my case. I am a masters student and due to graduate this month. The marks for late submission were uploaded on ELE (student portal) and are still displayed there but the result sent to me has a 0 there. Therefore, the work has been evaluated and marks were assigned, meaning the quality of your submission was deemed sufficient, and the cap is the only reason it isn't reflected on my final record. There are no issues regarding the quality of my work and the cap is the sole reason my mark isn't being included.
Furthermore, If I don't graduate now and am offered a resit then that will mean the termination of my visa and I will have to go back to my home country. This will also mean that my course will be unnecessarily delayed and this will cause me extra stress. I will also be ineligible to apply for the graduate visa.

My question is, considering all this, is the board more likely to remove the cap on my late submission and grant me a retrospective extension or offer me a resit?

OP posts:
sonnetsandspirits · 12/09/2024 03:22

@dshashni I don't want to seem like I'm brushing you off, but the only people who can give you advice on how your university is likely to handle are at the university.

As a matter of urgency, please call student services. You said you're at Exeter, they have an International Student Support team, and and a team about university processes, and a disability team within the well being team. All of those can help you, and you may need advice from all of them on different aspects.

You absolutely should get your disability registered with your university now. You can rightfully argue that up until your episode at the end of July, you didn't think your schizophrenia qualified as a disability because at that point although you knew it was a long-term condition, it wasn't affecting your day to day life. But as of the end of July, it now is. It is something you are having to manage with daily medication. As I said before, disability services are likely to advocate for you and to help you with your mitigation circumstances submission.

poetryandwine · 12/09/2024 09:07

OP, I am very sorry you must contend with all of this on top of the inherent stress of your illness.

Again, however, @sonnetsandspirits got there first, and I second her excellent advice. Your questions are largely university-specific and therefore you need local advice.

Disability Services at my place also advocate strongly for students. It is a difficult time of year, but I hope someone will come through for you very soon.

Have you mentioned the visa question to the DS or SU yet?

sonnetsandspirits · 12/09/2024 10:27

Have you mentioned the visa question to the DS or SU yet?

@dshashni This is why I specifically mentioned Exeter's International Student Support team, they will be able to advise regarding your visa.

To reiterate what I said, you may need to speak to several teams within student services to address specific questions. But they will all help you, that is what they are there for!

As @poetryandwine said, it is a busy time for student services. Freshers week for most (I don't when Exeter's is) starts this weekend, so I would get on to student services today before they have an even bigger demand on their time come Monday.

dshashni · 12/09/2024 21:34

@murasaki @sonnetsandspirits @poetryandwine Thanks for your valuable advice and precious time. I got in touch with the wellbeing service today and disclosed my condition. I had a long chat with one of their practitioners who was very very supportive. The wellbeing service has agreed to support my appeal and have issued a statement on my behalf which mentions, among other things: We support xxx’s appeal as the issues disclosed are very likely to have impacted his academic performance and ability to apply for mitigation. I really hope this will make a difference and put some extra weight in my appeal.

I had already contacted the International Student Support a few days back and they told me that they could not offer me any advice on the appeals process, which makes sense. I asked them all the questions regarding my visa and they told me if I get a resubmission opportunity then my visa will not be extended and I will have to leave the country as an online submission can be made remotely. This would make me ineligible to apply for the graduate visa even though I didn't fail the course and the fact that I submitted it late due to exceptional circumstances. My best hope is that the appeals board removes the cap on my late submission as it was due to exceptional material circumstances.

Last but certainly not the least, I tried every way possible to get in touch with the student guild but in vain. I was able to get their contact from one of the hubs and tried calling them more than 30 times. I did this all day but they didn't pick up. I was different people related to the business school and one of them even tried to get in touch with them on my behalf but were unsuccessful. I think they must be extremely busy. Therefore, I decided that i will go to Exeter and try to get in touch with them. The person who tried to get in touch with them also advised me to do the same. Although I think the chances of being apple to grab hold of them are really slim, I don't wan to leave any stone unturned and will leave for Exeter tomorrow early in the morning. I think its worth a shot!

I don't know where I would be without all of your invaluable advice.

OP posts:
murasaki · 12/09/2024 21:48

I'm really glad the wellbeing team has been supportive, well done for disclosing to them. If they take the cap off the essay, and you passed that, but failed the exam, can you still graduate? I.e. did you check if you can carry a fail on the exam? It all sounds more positive, either way, so that's good. I hope going in is constructive.

poetryandwine · 12/09/2024 21:52

This is sounding much better, OP. Really well done!

I think travelling to Exeter tomorrow is an excellent idea. I hope something good comes of it. And I very much hope things work out for you

dshashni · 12/09/2024 22:41

@murasaki the essay consists of 100% of the marks for the module. So yes, if they remove the cap on the late submission, I will pass the module (even though I will only receive 50 marks since it is a referred assignment). Consequently, I will have accumulated enough credits to be allowed to graduate.

I think I am correct in assuming this. The student guild appeals advice page says Removal of a cap where you submitted work late due to exceptional material circumstances or procedural irregularity is one of the common requests for appeal outcomes.

If this is accepted by the board then I guess the late penalty (0 being given for late submission) will be reversed and I will be granted a retrospective extension/mitigation. It is worth mentioning that my student portal is showing the grade that I have been given but the result says 0 because of late submission.
My appeal isn't asking for marks to be given based on leniency, but rather for the cap to be removed so that my actual performance can be reflected. Since the work was already assessed on its academic merit, I am arguing that the zero is purely a procedural result due to the strict late submission rule.

This is possible, right?

OP posts:
murasaki · 12/09/2024 23:23

I'm not totally sure what you mean by referred assessment. But at my place, if you were late in submitting the essay and your mitigating circumstances, it would show your essay as, say 62, but 0 as the official mark as it was late, if the claim was approved you'd get the 62. So if that's 50 in your case, which is the standard pass mark for masters courses, that sounds right.

You still have your dissertation to go though, is that correct? And you've put a claim in for that on time I think, which should be upheld. And the exam issue still isn't clear to me. Everywhere works slightly differently!

But you now have university support, which is great. Do let us know how it goes tomorrow.

dshashni · 13/09/2024 23:34

So I went to the Uni today and spoke with a bunch of people from different teams. I went to the Exeter Guild's (the Student Union) office but the receptionist categorically denied my request to speak with someone from the advice unit (the team that deals with appeals) and said that they were completely booked in. She asked me to write down my email and told me she would pass that on to the advice unit who then would reply to the enquiry form that I had submitted last week. So I did and they did get back to me but they didn't address my queries at all. It was a generic email which contained information that I already knew, well most of it. One thing that I can say they helped me with is that they confirmed that the deadline is on Monday. so that gives some time to refine my appeal form. I waited outside their office for quite some time and tried to speak with random people from the guild and explained my situation to them but none of them were from the advice unit and told me they couldn't help me.

I also spoke with the programme director but they didn't have much to say either.

The team that helped me the most and listened patiently were the people at the Business School Info Point. She told me that if she took what I told her on face value then I have 'a chance' to successfully appeal. She didn't say how likely I am to succeed but that I have chance, which felt nice to hear honestly.

I think the best thing I can do now is just work on the appeal questions and try to address all the important points.

@murasaki The University of Exeter calls a resit a 'referral'. Therefore, I had failed it the first time and this was my second attempt at it. It is Exeter's policy to mark referred assignment that are submitted even a second late as 0. I was precisely a minute late.
My claim for dissertation has been upheld and I have some time work on it. Regarding the exam, this is another resit that I failed this time but that was entirely due to my condition. I was having difficulty reading and concentrating on the day of the exam and was hallucinating as well. I am planning to file an appeal for this one as well claiming material circumstances affected my performance in the exam and will ask them to give me a further resit attempt. However, I am not too keen on writing this one again as my preference is to graduate and if the late submission cap on my submission is removed then I will be able to get this module condoned and graduate in the next month itself.

I would like to thank everyone once again for your valuable advice and time. This community has been there for me and gave me advice when I had no one else to talk to. It really means a lot!

OP posts:
murasaki · 14/09/2024 12:45

She wouldn't be able to commit to telling you the appeal would be successful, but it sounds positive. Do let us know how you get on.

poetryandwine · 14/09/2024 14:48

I am so sorry you could not see anyone at the Student Union, OP. But glad that the Business School could help a bit.

Very best wishes finishing your appeal this weekend. I don’t know that I could help much in any event, but I have houseguests about to arrive so I am afraid I won’t be on MumsNet much

Take care

dshashni · 16/09/2024 17:29

Thanks for all the help, everyone. I’m almost done drafting my appeal and plan to submit it in the next few hours. I was wondering if someone might be willing to review my application. I understand if it’s not appropriate, but I think a second opinion would be really valuable. If not, no worries—thanks again!

This going to be a long read. The appeal form has 2 questions, the first being:

If you have ticked a) Material circumstances not presented in advance of the Board making its decision, you must explain why you did not present these circumstances at the appropriate time.*

I was unable to present these circumstances at the appropriate time due to my severe mental health condition. On the 31st of July, I experienced a severe and sudden schizophrenic attack that caused significant cognitive dysfunction and extreme psychosis. The timing could not have been worse, as the referred Quantitative Research Methods assignment was due the very next day, on the 1st of August. During this critical period, I was experiencing heightened cognitive problems which deeply impaired my ability to think clearly, organise and articulate my thoughts, and processing information. Simple tasks, such as reading or writing, felt overwhelming and beyond my capacity. As confirmed by my doctor, I was experiencing severe impairments in memory, attention, and executive functioning, which made it extremely challenging for me to understand or engage with university procedures and fulfil my academic obligations.

I was not just struggling cognitively, but psychologically and emotionally as well. I was battling psychotic symptoms that completely distorted my perception of reality. I heard voices — terrifying voices — and felt things that weren’t there, like snakes crawling under my feet or spiders crawling on my face and ribs. I believed someone was terrorizing me, constantly feeling like something was touching my arms, legs, and back. Sometimes, it felt as though my internal organs were moving. These sensations, along with the hallucinations, left me frightened, confused, and completely disconnected from reality. The fear and paranoia that consumed me were unbearable, causing me to break down in tears multiple times. I was living in a nightmare, and these episodes lasted for days, leaving me utterly drained and incapable of functioning normally.

Despite these immense difficulties, I still made every effort to submit the Quantitative Research Methods assignment on the 1st of August. However, due to the severe cognitive impairments and psychotic symptoms I was experiencing, I submitted the assignment one minute late. I had fully intended to apply for mitigation to explain my situation, but my mental state left me completely incapacitated. The severity of my schizophrenic episodes meant that I simply could not engage with the university's procedures. My ability to focus, process information, and manage my academic responsibilities was completely impaired, making it impossible for me to complete the mitigation application on time.

My struggles did not end after the submission. Throughout the month of August, I experienced multiple schizophrenic attacks. These were not isolated episodes but continuous, lasting for weeks, and significantly impacted my mental state, exacerbating the cognitive and emotional difficulties I was already enduring. I felt as though I was trapped in a continuous cycle of psychosis, unable to escape. These successive attacks made it even harder for me to understand or engage with university procedures. I was paralyzed, unable to manage my responsibilities.

Adding to my already overwhelming challenges, I was also experiencing severe depression, a common co-occurrence with schizophrenia. This depression left me emotionally paralyzed. There were days when I couldn’t bring myself to leave my room or even get out of bed. I would sit alone for hours, locked in my room, crying — feeling hopeless and unable to see a way out of the darkness I was trapped in.
Adding to my already overwhelming challenges, the medications I was taking during this period had severe side effects that further worsened my situation. The medication caused cognitive dulling, agitation, restlessness, and fatigue, making it even more difficult for me to think clearly and focus. The restlessness it induced heightened my paranoia and made it nearly impossible to concentrate on tasks. These side effects greatly contributed to my inability to focus, organize my thoughts, or engage with the mitigation procedure at the appropriate time.

It’s important to stress that my inability to submit a mitigation application was not due to ignorance of the procedures but rather my complete incapacity to understand or engage with them due to the profound cognitive and psychotic effects of my condition. The unpredictability of my schizophrenia, combined with the continuous nature of my symptoms, made it impossible for me to manage my academic obligations or apply for mitigation on time.

The 2nd question is:

Describe here why you believe you have grounds for appeal, providing specific evidence with reference to a) b) or c) as ticked

I am appealing the result published by the Assessment, Progression, and Awarding Committee (APAC), which resulted in my failure in the referred Quantitative Research Methods module due to submitting the assignment a minute late. I appeal under section (a) – Material Circumstances – as confirmed severe mental health difficulties at the time prevented me from submitting a mitigation application on time. These health issues significantly impacted my ability to engage with university procedures. I request reconsideration and removal of the cap on late submission due to the exceptional material circumstances that were beyond my control.

On July 31st, 2024, I experienced a severe acute schizophrenic attack that triggered extreme cognitive dysfunction, psychosis, and emotional instability (refer to Evidence 1 – Letter from Doctor; Evidence 2 – Prescription dated 31/07/2024). This occurred while I was working on my referred Quantitative Research Methods assignment, which was due on August 1st. The episode caused significant impairments in executive function, attention, and memory, making it nearly impossible to process information or articulate coherent thoughts. Tasks that I would normally manage became overwhelming, and my disorganized thinking made it incredibly difficult to focus. My cognitive abilities, including reading, writing, and memory recall, were severely compromised, and my thoughts became increasingly disjointed, making it impossible to function effectively.

In addition to the cognitive impairments, I was also experiencing severe psychotic symptoms that completely distorted my perception of reality. I constantly heard terrifying voices saying awful things about me and these voices would often terrorize me, and I felt tactile hallucinations like snakes crawling beneath me and spiders on my face and ribs. I believed someone was touching my body, and at times, I felt as though my internal organs were moving, which left me deeply unsettled. These hallucinations and delusions left me frightened, confused, and disconnected from reality. The overwhelming fear and paranoia caused frequent emotional breakdowns. These episodes, lasting for weeks, drained me mentally and physically, leaving me unable to perform even basic tasks, let alone engage with university procedures like applying for mitigation.

Despite the overwhelming difficulties I was facing, I made every effort to submit the Quantitative Research Methods assignment on 1st August. Unfortunately, due to my condition, I submitted it a minute late. I had intended to apply for mitigation, but my schizophrenic episode left me completely incapacitated. The severity of my condition made it impossible to understand or engage with the university’s mitigation procedure. As confirmed by Evidence 1 – Letter from Doctor, the cognitive dysfunction and psychotic symptoms became so extreme that I was unable to perform even basic tasks, let alone navigate academic processes.

Furthermore, my condition exacerbated after the initial episode. Throughout August 2024, I experienced multiple schizophrenic attacks. These were not isolated episodes but continuous, lasting for weeks, and significantly impacted my mental state, exacerbating the cognitive and psychotic symptoms I was already enduring. I felt trapped in an unending cycle of psychosis, unable to break free. These successive attacks made it increasingly difficult to comprehend or engage with university procedures. I was mentally paralyzed, completely incapable of managing my responsibilities or navigating the steps necessary for academic processes.

I was also experiencing severe depression, which commonly co-occurs with schizophrenia. This depression left me utterly immobilized. Some days, I couldn’t even muster the strength to leave my room or get out of bed. I would sit for hours, isolated and crying, feeling completely overwhelmed by hopelessness. The darkness felt inescapable, trapping me in a cycle of despair where any attempt to see a way out felt impossible and felt emotionally drained.

Equally debilitating were the side effects of the antipsychotics I was taking, which further worsened my situation. The medication caused cognitive dulling, agitation, restlessness, and fatigue, making it even more difficult for me to think clearly and focus. The restlessness it induced heightened my paranoia and made it nearly impossible to concentrate on tasks. These side effects greatly contributed to my inability to focus, organize my thoughts, or engage with the mitigation procedure at the appropriate time. These circumstances were beyond my control and prevented me from submitting a mitigation application in a timely manner.

As evidenced by Evidence 1 – Doctor’s Letter, my condition began to improve in early September, around the time the results were released. I was devastated to learn that I had received a 0 for submitting my assignment a minute late, compounded by my inability to apply for mitigation due to my condition. As soon as I was capable, I disclosed my condition to the University of Exeter’s Wellbeing Service. I have since applied for an ILP and am regularly in contact with them. The Wellbeing Service acknowledged the severity of my condition, agreeing that it had prevented me from engaging with the university’s mitigation process (Evidence 3 – Wellbeing Service Statement). Therefore, my inability to apply for mitigation was not due to ignorance, but because my condition was so severe that it prevented me from understanding and engaging with the university procedures in a timely manner.

Additionally, I had not previously disclosed my schizophrenia because my symptoms had been mild and manageable, never interfering with my academic or daily life. This is corroborated by Evidence 1 – Doctor’s Letter. The episode on July 31st, 2024, and the subsequent attacks were unlike anything I had experienced before, leaving me mentally incapacitated for the first time. Only after these episodes did I realize the need to disclose my condition to the Wellbeing Service, as the nature of my symptoms became severe and disabling.

Although I have previously applied for mitigation, it was never due to schizophrenia. On that occasion, I applied for mitigation for a lower back muscle spasm, which didn’t interfere with my ability to engage with university procedures. However, the schizophrenic episodes I experienced in July and August were entirely different. These episodes severely affected my ability to understand and engage with the mitigation process, as I was suffering from extreme cognitive dysfunction and psychosis. As my condition began to improve in early September, I faced another challenge with my research project submission. Due to my incapacitation throughout August, I couldn’t work on it, and I applied for mitigation in September. By then, the severity of the episodes had lessened, and I was gradually learning to live with the symptoms of schizophrenia. This was vastly different from my condition in July and August, where I was cognitively dulled and constantly hallucinating.

The events that unfolded were sudden, unforeseen, and completely beyond my control. If I am not awarded relief, the consequences will be devastating. I will not be able to graduate this year, and as a result, I will lose the job offer I have from a multinational company. This would impose an undue financial burden on me, especially since I am already financially strained and came to the UK on an education loan. This situation is not due to any fault of mine, but a result of the confirmed severe mental health difficulties I was facing at the time.

Therefore, I sincerely request the removal of the late submission cap. The removal of the late submission cap would be justified and fair as my assignment has already been graded, and the marks are visible on the student portal. The only reason the result published by APAC shows a 0 is due to the late submission penalty. Therefore, if my appeal is successful, removing the cap will not compromise academic integrity, as the quality of the work has already been assessed. It would provide just relief for the extraordinary circumstances I faced without undermining the academic standards of the university.

In conclusion, I respectfully request that the Committee reconsider its decision regarding my Quantitative Research Methods module in light of the material circumstances presented. The severe mental health difficulties I faced at the time significantly impaired my ability to engage with university procedures and submit a timely mitigation application. These circumstances were entirely beyond my control and have been supported by medical evidence. I kindly ask for the removal of the late submission penalty, allowing for a fair evaluation of my academic performance. Thank you for your time and consideration.

OP posts:
Bunnyannesummers · 16/09/2024 18:00

@dshashni please just get it submitted, don’t wait for feedback from someone on here who may or may not even be online today. I don’t say this to be discouraging, but leaving till the last minute is rarely a good idea - get it in now and then you’ve given yourself plenty of breathing room for any tech issues.

murasaki · 16/09/2024 19:22

OK, I think its clear, and does include a)evidence and b) what you've done since re the well being team. It is repetitive on places but if you dont have a word limit and need to submit today I'd go for it.

poetryandwine · 16/09/2024 19:23

Hi, OP -

If you have submitted, it’s fine. If not, here are some small suggestions.

You write well, and the basic structure is sound. However you may do too good a job of putting the reader in your shoes - perhaps consider condensing the descriptions of your symptoms, just a bit.

Also, the description of symptoms is repetitive. Do the answers to the two questions need to be independent? If not, I would just refer the reader to the description of symptoms ‘above’ for Question 2, rather than listing them again.

Most importantly, I would mention the doctor’s note (Evidence 1) within the answer to Question 1, and perhaps find a way of bringing in to the Question 1 answer the use of the prescription drugs, the effects they had on you, and the evidence (the prescription - Evidence 2, I think).
Facts and evidence to the fore.

This almost takes longer to read than it will to enact!

You make a good case. Again, very best wishes

dshashni · 16/09/2024 21:35

@murasaki@sonnetsandspirits @poetryandwine @Spirallingdownwards @Bunnyannesummers Thanks, everyone, for all your help. I’ve just submitted my appeal! Unfortunately, I made a small mistake by attaching the evidence separately in the email rather than attaching them inside the appeal form. However, I immediately sent a new email with the attachments inside the appeal form.

I hope this oversight doesn’t cause any procedural issues
.
Once again, I really appreciate all your valuable suggestions and time. I couldn’t have done this without your support!

OP posts:
poetryandwine · 16/09/2024 21:48

I think those two emails should cover it OP.

Fingers crossed now

murasaki · 16/09/2024 22:03

I agree with @poetryandwine , it sounds covered. Best of luck

Spirallingdownwards · 16/09/2024 22:44

Good luck 🤞 🍀

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