Hi, OP -
Former admissions tutor here (Russell Group). @LIZS is giving you good advice but I am frustrated reading the back-and-forth (which is absolutely no one’s fault!) so I will tell you how my institution and some others would or should deal with this situation and the steps your DD can take.
First, I am sorry that your DD’s Primary Ed QTS course hasn’t worked out. Is she really sure she is ready to close it off? Could her reaction be down to a bad experience that could be solved or put well and truly behind her? These points are worth considering because if she loves the idea of teaching primary this is likely to be a great pathway in a competitive field.
If she is sure about transferring out: yes, every UG student should have a Personal Tutor or Academic Advisor who is a permanent member of academic staff. That’s who I think @LIZS was referring to. If this person has been making themselves available as virtually all of us do, your DD has probably been expected to make contact for a ‘check up’ at least once per term. The PT can be a great ally when anything goes wrong, and that includes helping tutees to transfer when they have good reason to do so.
The School (School of Education?) may be a bit slow, hoping DD will change her mind, because losing her means lost £££. Her PT should be focussed on her well being. As @LIZS said, the PT is really the best person to start with for this reason. The PT can also help her liaise with Student Support
But now we come to the key question: does DD have the qualifications for Eng Lit? If she is well qualified I would think she will be able to re-start in Eng Lit from Y1 next year. It wouldn’t be academically sound to join now, over half way through the year.
I am concerned that something has made DD hysterical. Many UGs are struggling with MH. And there is always the possibility that DD has endured something very wrong, possibly in connection with her studies. Can you help her get to a better place before she hopefully restarts in the Autumn?
Best wishes to DD