There are some Russell Groups that have good support systems. They have other selling points so don't need to invest in it so much. I think Cardiff was OK (just) for Dd, but there were some issues. I've worked in Higher Ed for 21 years , but not at Russell group. Some of the things she told me would make me very nervous, running around bleating about quality and student support lol.
You will get some who will say students are adults and need to get on with the work they're given, should be self-directed especially at a very academic institution ect ect. I don't think this is true, they are still young and need some support. On the other hand some Unis definitely put everything they can into marketing their student support as their unique factor.
The reality is most Unis are strapped for cash. Sometimes something's got to give. Academic staff are dreadfully overworked, especially if they need to be doing research too. Support services can only be stretched so far.
Those with more than one child will realise that fees haven't changed all that much at all over the years and the 9k fee when it was introduced didn't even replace what Uni's got as grants from the government.
Anyway the point is read everything you can about an institution Russell Group or otherwise, try and get some real life reviews if you can. We are so fortunate to have such a wide array inthis country.
I'm sure this isn't a RG vs every other uni thread, but take it from me, it doesn't matter how prestigious/supportive/well regarded/ friendly the Uni is, if it is the wrong fit for your kid.
I wish I'd pushed Dd to do a gap year - she has managed to find herself, and mature a bit anyway this year. Covid really really had an impact. But regrets and all that.