I"ve namechanged for this because it feels sensitive and it's not about me.
My child is just coming to the end of their second year at university. It hasn't gone well academically. It's assessed module by module and they've not handed in assessments (I think 2, relating to the first term) and is late on others.
Long story short, they think they can pass the year, but really want to reboot their whole year and repeat year 2 in order to address the fundamental issues that have inhibited their performance. They really need a 2:1 and it will be hard to get that from this basis (I think - the story is coming out in tiny bits). It would be difficult to show mitigating circumstances (bereavement, family illness, some similar crisis) although persistent and ongoing anxiety and stress about not fitting in with the other students on the course, not doing well enough, doing poorly is a factor.
Received a diagnosis of dysgraphia with additional 'executive function' problems during sixth form, and was able to use a laptop in class and exams, and have 20 minutes extra in exams. This was relayed to the university at the outset of year 1, but I don't think it has landed anywhere - there was no request for a further assessment, or any provision under DSA.
Can anyone offer an inside perspective on what to do? The problem seems to be amplified by the fact that the student has stuck their head in the sand, tried to avoid dealing with it, alternating with struggling on and returning to classes, but from a weakened position. So - despite encouragement from us, his parents - to use the support systems available, they have only just approached the student support service. They have their first F2F appointment with this service in just under 2 weeks.
Please don't weigh in with brisk admonitions to crack on and soak up the consequences. I don't think punishment for not being adequately prepared for university life and wanting to try again to put it right is warranted.
Student doesn't want, at this point, any direct contact between us and the university, so even though I think it would be sensible for us to have permission for direct contact, I can't see it happening.