Asking for a friend. Really. A friend's daughter is in a London uni, quite well known in its field but not Russell Group. Education is being delivered almost entirely online, with in person classes only once or twice a week. Friend's DD already had a hard time in Covid with entirely online classes, now having a even harder time. Uni staff also on strike.
Is there anything my friend can do about all this? Her DD is very timid and doesn't want to complain.