DD2 ended up switching university after her first year. One of her teachers died in the first few weeks of the first term and another resigned. Neither was replaced, nor were their classes allocated to another teacher. These parts of the syllabus simply weren’t covered, and DD was told that she and other students would need to sit these classes in their second year, with the new intake of first years.
DD complained about this, and was told that no other students had complained about the missing classes, but as she had done so, they would start doing them. This consisted of being shown YouTube videos twice a week. DD’s personal tutor refused to respond to any of her requests to see him, to discuss the course, so she decided to leave and go elsewhere.
None of the universities she applied to would accept her into the second year, as she had not covered enough of the syllabus, so she ended up redoing her first year. She said the difference in teaching was like comparing chalk and cheese, and on finishing her retaken first year, applied to the first university for a refund of the fees, due to the substandard teaching. She waited until then so that she could describe what she had done in her new university, and how the old university had failed her, but her claim was summarily dismissed as being out of time, as she had not filed a complaint within 90 days.
How can she take this further? If she had complained within 90 days, she would barely have started at her new university. She feels that she has been penalised by wanting to be fair to the first university and to show how they had let her down, and that she has not been given a fair hearing.