DD is heading to Oxford this term. But her college hasn't told her her start date nor details of her accommodation. She's emailed and just got an out of office. I phoned today. There was no reply. When I called the general enquiries number they told me that there was no one in the offices today because there was "a staff party". "What, all day?" I said. "Yes," they replied.
Is this normal? Dd is really stressed by it. Seems extremely strange to me.