DS1 has just finished his first year at uni. The very day he came home, he had an e-mail from the student loans company asking him to phone them as they needed some information from him, and delaying in doing it might mean he didn't get his money on time. We thought it might be a scam at first as (1) they never normally ask him to phone, everything is done by either online forms or paper forms, (2) the subject line was just a string of letters and numbers and you'd think if it was that urgent they'd put Urgent and something to do with student loans in the subject line, (3) we can't think what they'd need to know from him, as opposed to us, since we're the ones who have to list our earnings, etc. But he hasn't had a letter yet saying what amount they're giving him next year (DS2, who's starting uni in the autumn, has had his) so we thought there was a chance it was legit. He logged on to his account and the phone number he had to ring was the real one. He rang this morning and just got a recorded message saying he needs to watch a video on their website. He hasn't done that yet (he's been out) but he will. But it still all seems a bit odd to me, so I wondered if anyone else's DC has had the same thing happen, and what the outcome was.
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DS got odd e-mail from student loans company - anyone else had this or know what's going on?
10 replies
EmmaWoodlouse · 12/06/2016 18:21
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