What the actual ... Does this mean?

[MrsRossPoldark]

Applying for student finance & just got this! So, do I need to do anything or not?! Will contact them anyway but this has got to be a candidate for some 'complete bollicks' award! Priceless!

"Our records show that we have not yet processed all the evidence needed to confirm the details you have given.

Please send the evidence we need as soon as possible. To enable us to reference and manage your customer account, please write your Customer Reference Number on every document you send us. If you don't prove you are eligible for student finance you will not receive any payments.

If you have already sent the evidence we need there is no need to contact us because we will contact you once we have processed it."

So have you, will you...? And do I need to send anything else & if so, what??

what they're trying to say is "you might actually have sent in the stuff we asked for, but we probably haven't processed it yet, or if we have it's not linked to your DCs file (we might get round to doing that sometime). Or maybe the actual bit of info we need is on the back of the piece of paper you've sent us, but we haven't scanned the back of it, and/or the muppet on the phone can't work out how to look at page 2 of the attached file".

If it was me, i'd send a second copy, write COPY in massive letters across the top, and cross my fingers. Can you tell I've had dealings with SFE before? .

MyVisionsComeFromSoup : ready for this...?

I phoned student finance and after the following APS chat, got through to a human!

SF: Please state your customer reference number

Me: don't know

SF: Your customer reference number can be found at the top right hand side of any correspondence

Me: I haven't received any correspondence [- I had just received an email remember, with no CRNo.!]

SF: If you don't know, just say "I don't know"

Me: I don't know

SF: I don't understand your response. In order to continue, please state your postcode.

Me: XX11 2YY

SF: I'm sorry, I don't understand. Please state your postcode.

Me: X-X-1-1-2-Y-Y

SF: I'm sorry, I don't understand. Please hold while we connect you to an advisor.

Me:

So I'm already annoyed. After going through everything all over again with said now connected human - a very nice lady - she commented that "it hadn't been very long since I submitted my application on 9th September". That's a long time when you are waiting to find out if your course can be financed - that's over a month to me!

Eventually she logged on to my account from her end and explained that I still needed to submit my passport details. Had I done so? Well, I don't remember because, as I said, 9th Sept is a long time ago to me, especially when I am submitting personal details online to all sorts of agencies these days. She then looked up my details and explained that I would need to login and enter my passport details, print out the completed form and send it in the post.

So, took me all of 10 minutes once I put the phone down, to login [with the details she had confirmed with me during the previous call], fill in the online form, print it out and get the letter in the post.

Long story short - the original email need only have said:

"We are currently processing your application - please login to your account to see the status of your application and what action you need to take next"

That's it! Simple really!??

LOL MrsR, you'd think there would be some sense to it all. I'm waiting (5 years on) for them to confirm what the IT glitch was in DD1s application (she applied online, hit send, but it never arrived at SFE, so once we'd realised - when all her friends were getting their funding letters - we had to do a last minute paper application. "We'll get back to you and confirm your personal information is safe" they said ).

Then we had the disaster of a Current Year Application confirmation in Y2 - apparently that wasn't a thing, and we needed to do a new CYA. So DD read out their own online notes to the adviser, veeerrrryyyy slowly until they accepted, that yes, there was a particular form, no, it wasnt the one on the website, which was for a few years earlier (because obviously you can't reuse a form, and write the date on it ), and yes, they'd send one out to us.

Good luck with your course

Kind of goes with the letter my DS18 received that said 'you left out some info on your form so here's another one for you to complete' but without returning the original form or telling him what it was he'd missed out. Luckily I'd scanned it & I had gone through it with him & had to go through it all again, letter by letter to ensure it was all completed. Couldn't see the problem so hoping for the best second time round.

I remember the first one, cos I had to phone them to ask why there were only 6 boxes for him to fill in his 8-digit bond code & their explanation was "it's an archive form so we've been using it for years to cover all our account types, just write the extra 2 digits across the grey background". He's very rule based as he's borderline autistic so didn't really understand why their form didn't tie up with his details.