Hi
This is long - sorry - to avoid drip feeding.
DS is doing all his pre-results day prep - reading The Student Room pages about results day and what to do etc.
Can I please ask for comments from anyone with experience - uni admissions people, I'm hoping for you! 
DS did some AS resits. One of them was a chemistry prac. The staff took a list of all those who wanted to do resits.The class were told that the teachers would sort out the paperwork and then ask the pupils for payment.
They did the experiment and the write up and towards the end of the write up sessions, DS approached a teacher and asked when they would need payment.
The teacher then told him that the arrangements had been altered and that the pupils were supposed to have gone to the exams office and done the paperwork/payment themselves some time ago.
In the next week, DS and several others who were similarly in the dark about the new arrangements, approached the head of department who told them that an email had gone out detailing the new arrangements and it was too late now as the deadline for payment had passed.
The head of department went out to find the teacher who was supposed to have sent out the email. Raised voices were heard!
The next chance he got, DS approached the teacher who was supposed to have sent out the email and showed him his inbox/deleted items etc and true enough, there was no email. The teacher said - well I'm very sorry but there's nothing we can do about that for this year.
It seems that this has happened to quite a few pupils in DS's group.
If you had a phone call from my DS explaining this and it was just this part of his grade that made him miss his place (not on a chemistry course) would you take it into consideration, if the facts were backed up by the head of the chemistry department/head of year at the school?