Hi
This isn’t about me but about a family member - would appreciate any knowledge/personal experience. I know no one has the exact answer but some info will help whilst the phones are closed for the evening!
They have a low EGFR and usually seen every 2 months. They were due to have an appt today on the phone but no one called despite trying to chase this. This evening received an appointment for 6 weeks time. This has led me to think/worry that there numbers have dropped even further and now they need to be seen 6 weekly.
I know it may depend on hospital but does anyone know if receptionists/admin team just automatically book next appointments based on patients numbers? Just really trying to understand if they’ve just booked that in because they missed today’s or because numbers are probably a lot lower
thanks!