New glasses wrong prescription - how?!

[Monvelo]

Got new glasses last week. Said immediately that I couldnt see clearly and was told it'll settle down. At work on the computer this week, been getting eye strain headaches, can't read number plates etc. Went back to opticians and they checked, prescription is wrong.

Distance right eye started at 200, had been put down to 150, needs to go up to 250.
Distance left eye was left at 150 and needs to go up to 200.
Astigmatism axis also inaccurate.
I was also advised to increase the thinning to the third level to match my old specs, in case that is playing in, having been advised last week that second level would be adequate and save me money.

If there are any opticians about in interested in how this can have happened? Did I answer the questions wrong somehow?!

They have ordered new replacement lenses and I need to pay for the extra thinning level.

People who got money back, was it a right mission? I can't afford to go elsewhere having spent £300...

Not at all, give them a chance to put it right first though.

I didn't need to ask for my money back. Vision Express put it right both times. Obviously if the original optician fails to put it right when given the chance, ask for your money back.

I had to take legal action to get money out of Vision Express - but this was over 25 years ago.

There is not a practice that won't have got a prescription 'wrong' at some point, but what I am more disturbed by is you being told to have the third level of thinning for what is a +/-2.00 Rx? Have I read that correctly? If so, you were very oversold (unless you chose a huge frame).

Mine were wrong with boots
I was really scared to spend money at specsavers but desperately needed new glasses. The optician kept my prescription the same, the glasses arrived and they felt wrong and I was so upset it was happening again

The lovely dispensing woman knew exactly what was wrong as soon as I showed her and I needed heights? in my glasses. Remade and they were perfect

DH had this issue in his independent opticians. Seems to be the luck of the draw!

I had third level of thinning in the past, I don't remember what started it off but I've just always stuck with it. This time they said I didn't need it, but then everything was wrong, so for the replacements they recommended getting it just stick with what I know in case I'm sensitive. Apparently third level thinned lenses are a different material.

Three things to change were:

1. Prescription - distance and axis
2. Focus point
3. Thinning was the might as well go all in option.

Still not sure how the prescription ended up so wrong! Did I answer the better/worse 'wrong '?! Doesn't seem particularly possible.

I think it depends on which specsavers you use

They're individually owned and my local specsavers is incredibly good

Refund of £250 no bother (i didnt like the specs after a couple of weeks) and they do all sorts of additional stuff for free.

Very impressed

As soon as I saw your title I knew it would be spec savers. This seems to happen a lot. My son had the same issue. His prescription was completely wrong, and it took some time before spec savers admitted they had made a mistake and changed the glasses.
I have had others tell me they are having issues with their glasses. Asking where they got them, most of the time it's from spec savers.

I will never use them, and advice others not to either.

I've just been convinced to pay this for DS 2.5 prescription, or he wouldn't be able to see screens ... I feel there's a lot of unnecessary upselling going on. I hate how everything is "extra" - if you need all this stuff to see properly, shouldn't it be included?!

i know this is a thread from last year, but can I ask - did anyone not realise it was their glasses causing problems at first and get a refund/changed after many months?

I got new variofocals last July (yes, from Specsavers!) and have had headaches and dizziness (especially when outside/in busy spaces) off and on since then. But I don’t wear my variofocals all the time as I have different glasses for computer and reading work.
I had a lightbulb moment yesterday when I wore my prescription sunglasses all day (previous prescription) and had no problems. I’ve dug out my old prescription glasses now too, and honestly I could cry, it feels such a relief on my eyes!

I'm just wondering if it’s even worth bothering asking Specsavers about this after 8 months, or if I need to just cut my losses and find a good independent optician?

Absolutely take them back,they're not fit for purpose.