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Private Consultants secretary

26 replies

twiddlingthumbs69 · 08/02/2024 18:22

This is really annoying me;

10 days ago DH had an initial appointment with the Consultant, which went well. Consultant said he would get his Secretary to make contact.

For the past 8 days I've been trying to contact her. I've had three different names, 3 different numbers and 3 different email addresses. I used them all, multiple times. No one ever answers all calls back.

Has anyone else experienced this?
I've been advised by the hospital that if I don't hear anything by Monday, I should ring the hospital and escalate the problem. They will then email the consultant directly.

I really don't want to go down that route but might have no option. As I've been trying for 8 days I'm not prepared to wait until Monday, I'll do it tomorrow.

I just don't understand what the problem is. So far we've spent £1500 fir various tests and have heard absolutely nothing.

Anyone got any tips on what to do now?

OP posts:
TinyTyrantsSnackb1tch · 17/02/2024 11:13

twiddlingthumbs69 · 17/02/2024 10:46

@TinyTyrantsSnackb1tch yes, it reassured us which was all we wanted really.
Unfortunately we are to far into the process to change consultants now but I'll certainly tell him when I next see him.

Glad to hear hubby is alright. I'd consider putting a formal complaint in, that's definitely not acceptable service from the private sector and needs addressed.

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