New glasses not strong enough!

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I picked up 2 new pairs of glasses from Specsavers today. One pair are quite square and oversized and another are smaller and rounder. I went for the 2nd best rate of thinning with the square ones and no thinning with the round ones (spare pair). The round ones feel slightly better but I basically can’t tell the difference between the new pairs and my old ones (at least 18 months old by now). I know it takes a few days to adjust but it’s not that lovely crisp vision that you usually get or that I get with my contacts (I’m short sighted -5 and -5.50). I don’t think they measured my PD when I bought them and no one really checked or fitted the glasses today (had to ask to have them tightened). I am struggling to see in them to be honest.

I had an eye test at the same store I bought them in 6 months ago. I had a contact lens check up elsewhere in the meantime but I doubt my eyes have changed that much. They do have a good refund policy but I am worried I will need a retest and then they can charge me for reglazing if my eyes have changed which I can’t bloody afford after buying the new pairs!

Anyone had any positive experiences? Ultimately I want functioning glasses that I can see in but I would be happy with a refund and getting them done elsewhere.

Just bought both readers and distance glasses from Specsavers.

Both are far too strong. Taken them back and they're being replaced with an amended prescription.

Optician set the readers for reading a book, despite me telling her they were computer use so needed to be set for 3 feet. Distance were set for indoor TV watching despite me telling her I needed them for driving.

They just don't bloody listen, do they?

At least there was no trouble/argument about them taking them back and changing the lenses.

Same a few years ago, Specsavers optician persuaded me to try varifocals - I tried, they were useless and awful. No problem at all getting money back.

This is the trouble with them using locum opticians rather than having in-house permanent employees. The locums (like GPs) just don't give a shit - do a half arsed job, get paid a small fortune, and then bugger off to a different optician, and the cycle repeats itself.

This is why I don't go to high Street chain opticians. However, I'm not clear if you have had your eyes tested recently. I'm sure they will put it right.

Sorry you’ve had a crap experience too. So frustrating! Hope you have the glasses you need now. I do remember my eye test being awfully quick, then I had to badger them to give me a copy of my own prescription! The contact lens specialist there was bloody fab though. Shame she’s always busy.

Glad to hear it was easy for you to get your money back or lenses changed. I need glasses or contacts at all times so am tempted to take them to an independent or smaller optician to get them looked at before I take them in.

Too true. I just do it for convenience really.

I had an eye test there 6 months ago so the prescription’s still valid. That’s what they told me they’d use but I am genuinely wondering if they used my previous one (also done there but 18 months - 2 years ago!)

I had to have a retest and my glasses remade just recently. I had my eyes tested in June, finally got round to choosing frames in August (only reading glasses so no rush) but when I tried them in store they didn't seem strong enough. So I was given a new appointment for a new check with the optician. My prescription was changed. Had to wait another two weeks for the glasses to be remade. It didn't cost me anything for all of this, as it's within the guarantee period.

Just phone them, say they are not right, and they will book you a retest. Please don't just turn up, as if they are fully booked you may be disappointed.

Eye tests are subjective, based on the response you give in the room. We all hesitate over which was clearer, this one or that one, etc. Sometimes prescriptions need to be tweeked. If that happens, then they will put it right at no extra charge.

My local specsavers has resident opticians, and rarely uses locums. It's not cosy effective for them to do that on a regular basis. It's much cheaper to actually have residents.

I have always found Specsavers really good. Twice out of many pairs of glasses I wasn't happy and they changed the lenses with no fuss and free of charge

Take them back.
I wouldn't recommend Specsavers to anyone, and know of others who have had duff prescriptions from there.

I’ve had a feeling my glasses from Specsavers weren’t right since I had them but as I had to go back to get them adjusted for fitting, and telling myself I just had to get used to them because they are varifocals. My problem is mainly with the reading bit, I can’t see my fit watch completely clearly and other instances of small print. I don’t think it’s enough to justify taking them back as I have had them a while now.