My friend is really upset about the treatment she received recently from a new dentist who joined the NHS surgery she's grown up with. He grilled her about her sugar intake, prescribed some extra fluoride toothpaste and said unless there was an improvement in 6 weeks or so he wouldn't treat her as there were people who deserved his time more. Is this acceptable? She's 44 years old, got a young kid, a lovely partner and has always paid her way and is polite to everyone, probably too nice tbh. She's had a tough few years dealing with unexpected deaths of close friends and family but still has been heroic and saved many troubled teenagers from suicide and self harm (an online support service) which has left her exhausted and with understandable health issues.
I don't know how to help her. This upcoming dental 'review' has said she's not worth helping. if she's kicked off the NHS register there's no appeal is there?