“I wish to complain about the referral service, we have received. Dr X requested a referral be made to a Dermatologist as did out hours GP. After Ds was seen 6 times at the surgery since December and his skin condition particularly on his face cannot be controlled with steroid tablets, steroid creams, antibiotics, anti allergy tablets and he has had an allergic reaction to eczema moisturisers. It has resulted in ds not being able to attend school, for 4 weeks, due to the severity of his skin, since 7th January.
Also impacting on his independence and confidence, too self conscious to leave the house at all, increasing his already high anxiety and not being able to sleep at night due to the itching and anxiety.
Yesterday we attended, what I initially thought was an appointment with a Dermatologist. However, it was at Xxxx Health Centre, with an ‘intermediate Dermatology service’ ie a GP with a ‘special interest in skin’. So, exactly the same as Dr X, who made the referral in the first instance.
The GP we saw there, has requested that my GP prescribe exactly the same thing, that Dr X and other GP’s have already tried several times, unsuccessfully ie steroid tablets, anti allergy meds and eczema moisturiser.
Furthermore, this GP stated that I was definitely not to use anymore steroid cream on ds’s face. When I handed in the medication advice form yesterday morning to the surgery, for steroid tablets etc. I was told I would have to wait 48 hours. Leaving ds without any prescribed treatment until Saturday.
The different brand eczema moisturiser, was applied by the GP himself yesterday, despite me telling him ds previously had an severe allergic reaction and showing him photos. By this morning, ds’s face has swollen dramatically and his eyes are swollen, almost shut.
Attached a picture from this morning. His skin while being treated with steroid cream, anti allergy tablets, and antibiotics for weeks (it hasn’t cleared) and moisturiser GP applied, he has had a reaction to.
Please advise urgently, as to who I have to complain to, to get this treated as a matter of urgency?“
This is the email I sent this morning, after being refused an appointment from GP surgery this morning. GP Secretary phoned and her only advice was ‘not our fault’! So I took my ds to A&E!