My sister was taken to hospital by ambulance after phoning 111, describing a 'thunderclap headache' which we now know is a classic sign of a brain haemorrhage. She's now receiving excellent care at a regional specialist centre and so far the outcomes look good.
However on arrival at a and e she was berated by the triage nurse, before any examination for calling an ambulance for a headache! My sister did point out that she hadn't called the ambulance, 111 sent it to her. The nurse then tried to send her home with paracetamol and it was only when the senior doctor stopped her and insisted on a ct scan and lumbar puncture that the nurse realised it could be serious, and as it turns out life-threatening!
So the question at the end of this long story is - who do we write to / contact to express our unhappiness at the lack of knowledge or care shown by this supposedly specialist a and e triage nurse? We don't want to make a complaint as such, just express some concern that the outcome of her actions could have been catastrophic!