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Hi, why am is my dongle flashing green and not blue, help please

14 replies

piratecat · 13/06/2010 19:31

The laptop is in the same place it's been all week?

it says 'limited service' on the T -mobile manager thing.

I have googled on home pc, and can only find things about 2g and 3g signal. yet the signal for my home address is supposed to be good.

thanks!

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piratecat · 13/06/2010 19:49

??

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HurleySatOnMe · 13/06/2010 19:51

No help, but the word dongle makes me laugh every time

piratecat · 13/06/2010 19:57

pmsl. thanks

but this IS serious you know

you're right it's a ridiculous ridiculous name.!!!

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piratecat · 13/06/2010 21:47

help anyone?

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DramaInPyjamas · 13/06/2010 21:51

Mine does this as well. Dark blue, sometimes light blue, and green. No idea why.

Sorry, no help here either!

piratecat · 13/06/2010 22:03

thanks!!!

come on geeky people, i know you know!!

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piratecat · 14/06/2010 08:48

T mobile, any help?

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OldAndBold · 14/06/2010 08:57

2G or 3G, you probably know about that. If it's green you're only getting 2G, which is about the same as dial-up, if it's blue you're getting 3G, which is reasonable (but still not as good as a "proper" broadband). Dark or light blue depends on whether it's active.

That's what it means, but as to why, it's back to the fact that whatever the mobile phone companies claim the quality of their data services is very variable. Sad but true, if you want a reliable fast connection you need fixed-line broadband.

Sorry if that's not the answer you want

piratecat · 14/06/2010 09:01

hiya, thanks, an answer, i knew there wasa geeky person!

i just rang t mobile, they said there's a problem in my area at the moment.

I have this pc connected to broadband thru my phoneline.

the dongle is on the new laptop. i chose t mobile for it's good coverage. I can't even get online at dial up speed with it since yesterday. Just says limited service, and i need to register?

wonder what the problem could be with t mobile right now.

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hobbgoblin · 14/06/2010 09:02

T Mobile dongle is the biggest pile of crap ever, and yes I was supposed to be in a good reception area - the best apparently!

I meant to complain about mis-selling because they sold to me as broadband, a product which is in fact dial up.

Mine tended to work for a week very well, and then after that would drop connection every 2-5 mins as yours is doing, indicated by the lights.

I'm currently on BTFON hotspot and that is a lot better so far. Home is Sky Broadband and very patchy.

piratecat · 14/06/2010 09:10

i am rather stuck then, becuase i used the online indicator to check the best coverage. The laptop is a government backed one, for my dd, with the internet access paid for a year.

I chose this supplier becuase they were offering t mobile. Now who do I ring. The supplier i guess, tho it's not their fault if T mobile have miss sold. grrrrrrrr

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NetworkGuy · 14/06/2010 09:38

piratecat - where T-Mobile more specific about it being a temporary problem ? What problem did they say there is, or did you get the impression that 'no/slow connection' is what they expect at your postcode ?

FWIW, I have seen situations where the Three software on this laptop suggests "no coverage" yet I am connected. Admittedly there are 3x Three masts in the area (because some 'A' road goes around a hill and down a cutting, so they seem to have more cells to ensure voice calls don't die), but I'm often making my PC connect using the Windows XP 'Network Connections' method.

The 'dongle' is made to look like some Dial-Up modem and is listed as Dial-Up. I can hightlight the entry ("1.3G" on my PC) and either press Enter (to start connection) or right-click to get 'Connect' option.

Meanwhile the "3Connect" software (which can show data traffic count, and duration of connection) says "No Network".

So first I'd say, don't give up on this, just yet - it might work even if it suggests there is no chance. Second I'd say that any signal strength info shown by software might be wrong - sometimes the Three software shows 3 bars (out of 10, 3 is the highest I have ever seen) yet connection works when it goes to 2,1 or 0 bars (!)

Finally, unless there's a strong reason for DD using the dongle, it should be possible to use the laptop with your home broadband connection, either with a cable, or using wi-fi (if you already have a wi-fi router).

OK, it won't be as 'portable' as it would if she needed to take the laptop out of your home (but is that sensible anyway - not that I don't trust DD, just worried about her being mugged for it, given businessmen are mugged, and a laptop is presumably easy to sell via a fence).

Did the dongle come with a USB extension cable ? The one had something like a 2' white USB cable, so it wouldbe easy to change the position of the dongle without moving the laptop to some unusable position.

PS Have been using Three since October 2008, initially upstairs, now down in lounge, so again would say "Don't give up"

piratecat · 14/06/2010 09:46

hiya, thanks. i rang t mobile again, sometimes it pays to speak to a new person iyswim. They I asked them to check their masts or whatever they are, after he said i should ring the lappy supplier.

He said there's a temporary problem. I think thats shite, becuase i assume that if you have a t mobile phone you aren't going to be able to make any calls.

network guy, i have started another pot in this geeky bit about my home wireless livebox, any help most most appreciated. thanks!!

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NetworkGuy · 14/06/2010 10:07

"if you want a reliable fast connection you need fixed-line broadband."

I'd add a rider to that - "in some areas... if you want..."

My landline has been dead since 02:00 and in the last 3+ months has sometimes had no dial tone for up to 5 days at a time. No broadband, no incoming or outgoing calls. In this particular area (small estate a distance from the exchange) some people have recorded speeds of below 1 Mbps or below 500 kbps.

Fastest I have had was 1.75 Mbps, slowest was 160 kbps (which is still faster than ISDN with both channels in use). Three mobile has been fine for over 18 months. Costs 7.50/month and allows me 15 GB of data.

I had dabbled with idea of cancelling Three but glad, so glad, I didn't. Keeping it as a backup has made it possible to stay in touch with clients and continue to work...

One day I will just move, as it seems quite unlikely the phoneline - based connection will be more reliable, unless they lay fibre to the cabinet (100 yards from the house) when I'd perhaps get 30-40 Mbps (but at a price!)

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