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Long shot but can anyone help with my start up problem?

16 replies

MrsArchchancellorRidcully · 27/05/2010 20:04

I have an HP desktop pc that is 6 years old. It is a bit slow but worked perfectly until today. I shut it down last night as normal and today on start up it displays an HP screen with the options to press F1 for set up and F10 for system restore. The screen just sits there and doesn't change.
I have tried pre4ssing F10 and F1 but nothing. I have swapped keyboards, turned it on and off, unplugged it all to no avail.

Before I cart it off to pc world and pay them an arm and a leg, anyone got any ideas to get it going again?
Thanks

OP posts:
thisisyesterday · 27/05/2010 20:13

dp says do the lights come on on the keyboard? is there definitely power going to the keyboard?

does it beep on start up?

MrsArchchancellorRidcully · 27/05/2010 20:15

The lighst came on briefly on the keyboard and then went off but if i press caps lock there is no light and it didn't beep on start up.

OP posts:
thisisyesterday · 27/05/2010 20:19

he says by the sounds of it something hardware related is probably fried, maybe a power spike or something?
anything you have on disk is most liekly recoverable, but money-wise it probably isn't worth repairing givem the age of the pc

Naetha · 27/05/2010 20:19

DH (IT bod) says that the hard drive is probably borked, or it could be that the motherboard chip is fried.

Either way, to be perfectly honest if it's a 6 year old desktop PC, it will probably be cheaper to buy a new one than fix it / upgrade it, simply because those parts aren't available any more.

Sorry, that's probably not what you want to hear, but I hope it saved you some money at PC world.

MrsArchchancellorRidcully · 27/05/2010 20:20

Sigh - I thought it might be the case - just needed a 2nd opinion.
Thanks for taking the time to reply.

OP posts:
thisisyesterday · 27/05/2010 20:21

do you know any computer-y people?

if so you should be able to just swap the hard drive into another computer and get all your stuff off it

MrsArchchancellorRidcully · 27/05/2010 20:42

ooh - I don't know any computery people but it's good to know that it's possible to swap the hard drive. I think I'm going to have to go to pc world and buy another pc and get them to transfer all the files over. Will they also transfer additional prgrammes eg i have an accountancy package on there.

OP posts:
thisisyesterday · 27/05/2010 21:53

if you happen to be in the south east then dp said he'll do it for you!

NetworkGuy · 27/05/2010 22:05

AAaaaarggh... please promise not to go to PC World as they will charge an arm and a leg.

If it is an older PC you may be able to put the hard drive in an external IDE disk enclosure (I would hunt for something similar at 15 to 20 quid, from scan.co.uk, or ebuyer.com, or on Amazon

A Windows XP system on Ebay may cost 75 to 125 pounds (while a new PC is likely to put a hole in 250-350 without any screen, possibly more at PC World).

Biggest problem is getting your old applications onto the "new" machine.

If you can spot an identical HP machine on Ebay, you might be able to just insert the hard drive.

NetworkGuy · 27/05/2010 22:06

If you are within driving distance of Chester/Wrexham I'd probably be able to give you an HP machine (but I don't drive, sorry).

NetworkGuy · 27/05/2010 22:11

You really need the originals of software you have bought. It is probably possible (with some number of hours) to find the registry info and other info for software you have on your existing machine (the registry is like a big database holding settings for your software, links concerning which extra software is needed for your application to run, and so on - it's not something you can just "copy" from one PC to another, but is possible - with care - to extract info from one and duplicate into another PC - though awkward).

Do you have a Freecycle group in your area ?

You could perhaps make a request for parts like a spare PS/2 keyboard (assuming your PC has keyboard and mouse sockets on the back alongside one another).

Do you have any model number for the machine (so I can check what I have in the garage and / or look online for you) ?

NetworkGuy · 27/05/2010 22:15

forgot to explain the use of the external enclosure - it makes your old hard drive into a device you can plug into another PC.

Instead of a 2 GB USB memory stick, you'd have a 40 GB (or whatever size drive was in your old machine) external drive, so you can pull off old documents, and use the external drive to backup your new machine.

Of course now you can buy 320 GB, 500 GB, 1000 GB external drives too, but you can easily use older, smaller, hard drives using one of these enclosures.

Go for one with no fan as they are {nearly} silent then!

MrsArchchancellorRidcully · 28/05/2010 22:26

Hi Networkguy - sorry only just checked back on here. thanks for all your advice.
(And thanks for the other offer thisisyesterday)

We have an HP Pavillion T450UK and we actually live in Connahs Quay, so very near you!
If we remove the hard drive and use it as an external hardrive, as you suggest, will the documents on the desktop also be on the harddrive (am never really sure how the desktop fits in)?

To be honest, I know pcworld will charge but the other option seems an awful lot of work! I'm just a computer wuss!

But I appreciate all your advice - not really sure what to do now.

OP posts:
NetworkGuy · 29/05/2010 09:58

The items on the desktop will be on the external drive and not on any new/replacement PC's internal HD.

However, you can retrieve those files from the external drive, but you'd need to make at least one minor change for the files to be found.

Windows hides a number of folders (directories) from users by default. It's mainly to prevent accidentally messing up Windows by deleting something important.

The 'Desktop' is a folder on your main drive (normally C and is held with a lot of other items under 'Documents and Settings'.

If you have used the Control Panel (or when setting up the PC), to create users with their own accounts, then there will be a number of folders under 'Documents and Settings' with names of different 'users'.

The idea is that when John logs in on Windows, he can set his desktop to have a football photo as the background, and then in "My Documents" he has letters, notes, and any other documents he's written, and in "My Music" the folder holds various MP3s he likes.

Julie also has an account, and when she logs in, the desktop has a photo of some flowers with a lovely butterfly on one, her music is still held in "My Music" but has different artists to John.

If you use Windows Explorer to look at the drives, folders and files on your PC, you can find an option under the "Tools" menu called "Folder Options". There's a tab called "View" which has a lot of option boxes, some blank, some ticked. It would need a tick in one box to allow you to view the "hidden files and folders" and then you should be able to see the files that were on your old desktop (plugged in via USB, and no longer called "C:" but perhaps "F:" or similar).

NetworkGuy · 29/05/2010 10:26

PS One thing I'd love to see is that things were not "dumped" on the desktop so often.

It seems to be the default that if you download something from the internet, for example, it appears on the desktop... I've had to help clients sort out their desktop just to find what's new as the whole screen is cluttered with junk from weeks and months ago.

I always suggest people have a folder on their hard drive called "Internet" and can then have more folders inside (eg music, etc) and set their browser to save anything they download into "Internet" so it doesn't appear on the desktop.

On the Desktop I normally add a folder called "KeepTidy" which means that lots of shortcuts and other items which get created when you install new software can be put tidily away off the desktop, but still easily found. You can add shortcuts to particular folders for documents, if you want, one client keeps a folder full of folders for different projects he's working on (handouts, marketing information, material for courses he gives), and notes etc in another set of folders, 1 folder per client.

"My Documents" is fine for some purposes, but in some ways it may be better for people to have an external drive plugged in with their documents on, so if their PC dies, the drive can be plugged into whatever machine they can beg, borrow, or steal to have minimum disruption.

There was a horror story on a Which? podcast about someone whose disk drive failed, he got it replaced under warranty and asked about what would happen to it. He was told it would be erased.

It was not erased but sold on Ebay (or more likely, sold with dozens of others to a dealer, who then decided to sell it on Ebay) and someone contacted him about having his old drive and asking him for money. It had about 15 years worth of data concerning his website clients, with lots of usernames and passwords for accessing their sites, settings for their e-mail and so on.

He spent a couple of weeks changing everything so those details would no longer work, and in the meantime, 'stalled' on buying the drive. Eventually paid about 60% in advance and was going to pay the remaining 40% but asked for a signed letter confirming there were no other copies. The person with the drive didn't confirm that, but then the Which? interviewer went on to ask how the chap felt.

He was still reeling from the fact that despite assurances from the hard drive maker, his drive had ended up available for anyone to buy. He was concerned about ID theft, and about his ex-wife and child, as there were some things (like names and addresses) which couldn't be changed as easily as updating passwords.

All in all, worth keeping your data on a drive separate from the PC and making copies of important items onto USB sticks perhaps.

(Sorry MrsAR - didn't want it to get really depressing but keeping stuff in "My Documents" does seem like a less ideal choice... an external drive can be disconnected and put away in a cupboard so all your photos, music and documents are safe if the PC dies!)

NetworkGuy · 29/05/2010 10:28

aaargh - in the earlier posting, I was trying to put "(normally C: )" but the closing ")" and the : became : ) with no space - ie

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