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Local access only on wireless router

6 replies

aJumpedUpPantryBoy · 28/04/2010 22:50

Help!
My netgear router has suddenly stopped working and I am getting local acces only.
I have tries resetting it but it doesn't help. I don't think it is a laptop issue as I can't use the wireless setup on my iPhone either. It just times out.
I have changed the filter and tried a new cable (phone socket to router )
I am having to stand on a chair in my spare room to post this as we don't have a phone signal anywhere else in the house so any suggestions would be very welcome!

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MmeBlueberry · 28/04/2010 22:52

Turning off and on the modem and the router are the first things to do.

If you still don't have internet, perhaps the service is down. Have you tried calling your ISP?

scurryfunge · 28/04/2010 22:52

Do you have filters on all your phone sockets.....I had this problem with Orange and they told me there should be a filter on every phone socket in the house (don't ask me why?!)

aJumpedUpPantryBoy · 28/04/2010 22:58

I only have a filter on the socket where the modem is. I could try disconnecting the other phones and see if that maels a difference.

I hadn't thought about the ISP being down - if it is still not working tomowrow I ll dig out the paper work and ring them.

Thank you for your suggestions

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WebDude · 29/04/2010 06:05

The filter is to prevent the mix of data and voice signals, and one is needed for every socket where you have a phone / fax plugged in. (It's mostly to stop horrible screeching in your ear, but there are also some chances of audio interfering with the ADSL and causing your router to disconnect.)

It's quite a long time since I've looked at a Netgear router, but there may be some 'system log' display that can report what errors it detects, or the condition of the phone line.

Also, sorry if this is bad news, but years ago one of my clients had a problem with their Netgear router within a few days of purchase... what happened was that the "modem" part died, giving engaged tone for anyone dialling the phone number, while the router part was fine... so we could connect to the control panel and it said it was trying to connect but nothing ever happened. It's possible with any brand, and that was 8 years ago, but just a chance part of the Netgear has stopped working.

One other thing is that sometime phone wiring includes 3 wires to extensions. Over the years, I've seen recommendations to remove the third wire (called the 'bell wire' from the time when there were those old style phones with two bells under the part where the phone sat). We now have lots of smaller phones, some cordless and others which have no bells, so the wire is not needed. This third wire sometimes picks up mains hum and other electrical noise in the house and gives problems for the ADSL router.

Do try disconnecting extensions and have just the router plugged into the master socket. Power up the router without the phone line connected and then watch any lights on the router once you plug in the line. Many routers have one LED to show the line is connected and some have a second to show a connection to the ISP is established.
If you get no change when you plug the line into the router, there's a chance the connections are not being made properly (plug should lock into place - one of my many routers always seemed loose and the wire could fall out until I used sticky tape to be sure it was in!)

Hope it starts working again for you.

If not, it may help to know the model number for your router, in case someone else has had problems, and for checking the user manual online to see if that'll help.

WebDude · 29/04/2010 06:06

On the "ISP down" thing ... if you have payments made from a debit or credit card is there a chance the card has expired, so they have temporarily suspended access.

It's not impossible for that to happen, either

aJumpedUpPantryBoy · 29/04/2010 18:55

Thanks everyone.

I'm back onlne . For some reason my username and password were being rejected by Pipex. I've spent a long some time on the phone to them and they have reset everything so I am back on line.

The plus side is I have cleaned the skirting boards around all the phone connections!

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